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Problem to start vRanger 7.6 service

Fresh installation of vRanger 7.6 on Windows 2008 R2.  When starting up the application, received "Connection to service failed.  Could not connect to service."  Anyone has the same problem?  

In windows services, following services are started:

  • Dell vRanger API Service
  • Dell vRanger Catalog Service
  • Dell vRanger File Level Restore Service
  • Dell vRanger Service
  • SQL Server (VRANGERPRO)
Parents
  • Every time you see this error, perform following steps:

    • open Windows Event Viewer. Expand Applications and Services Logs. You should see a separate vRanger Service log. Select most recent error. Copy the error message.
    • contact Support to open a new case.
    • provide text of the error message.
      Do not take a screenshot! Do not export the log! Simply copy text and paste it into email body or the form on the portal.
Reply
  • Every time you see this error, perform following steps:

    • open Windows Event Viewer. Expand Applications and Services Logs. You should see a separate vRanger Service log. Select most recent error. Copy the error message.
    • contact Support to open a new case.
    • provide text of the error message.
      Do not take a screenshot! Do not export the log! Simply copy text and paste it into email body or the form on the portal.
Children
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