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Exchange Utility - reconstruct stripped messages

itadmin_43337
over 6 years ago

Hi, I'm running AM 4.8 (i know i need to upgrade) and I'm having an issue.

I've used the Exchange Utility plenty of times and never had an issue but recently with certain mailboxes the reconstruct isn't working.

It doesn't show any errors and there is nothing in event viewer but when i go back into the users mailbox the emails are all still archived.

Has anyone experienced this?

 

Thanks

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  • 0 over 6 years ago
    Hello itadmin_43337,

    Try right-clicking on ExchangeUtility.exe and Run-As Administrator, or try running the .exe from Command Prompt (Administrator).

    Also, to rule out any possible Exchange permissions with opening mailboxes, login as the ArchiveMgr_ESM account and try running ExchangeUtility.exe again. You should find either ExchangeUtility.wlog or EU.wlog within \Quest Software\ArchiveManager\Logs.

    If that doesn't work it's best that you upgrade Archive Manager to the latest version so that we can best address the issue you're having.

    Thank you,

    Dave
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  • 0 over 6 years ago
    Hello itadmin_43337,

    Try right-clicking on ExchangeUtility.exe and Run-As Administrator, or try running the .exe from Command Prompt (Administrator).

    Also, to rule out any possible Exchange permissions with opening mailboxes, login as the ArchiveMgr_ESM account and try running ExchangeUtility.exe again. You should find either ExchangeUtility.wlog or EU.wlog within \Quest Software\ArchiveManager\Logs.

    If that doesn't work it's best that you upgrade Archive Manager to the latest version so that we can best address the issue you're having.

    Thank you,

    Dave
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