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Upgrading from 5.3 to 5.5 - any experiences?

perrya
over 5 years ago

hi All,

I'm about to upgrade from 5.3 to 5.5. The server is backed up and the instructions look straight forward enough. I'm just wondering if anyone has done this and how smoothly did it go?

Also is there a way of just backing up the configuration settings? I see that it goes back into the configuration, and pre populates it with your previous settings, if possible I'd like to be able to back up my existing settings so I can import them again if this goes wrong.

thanks in advance

andrew

  • +1 over 5 years ago

    Hello, 

    The Configuration is kept in the database 
    The Website information is migrated however you may want to take screenshots of your IIS configuration (Website Bindings)
    It normally goes smooth. 

    This is the way I do it just so there is logging in the event of an issue, and to ensure there is no issues:

    1. You can upgrade to 5.5 by downloading it here:

    support.quest.com/.../download-new-releases


    2. Then you would want to login to the Archive Manager machine with the same account that is a Sysadmin on the SQL server
    3. Stop all of the Archive Manager services and set them to disabled.

    4. Then run the following from Command Prompt from the Directory that has the Extracted package:

    msiexec /i "ArchiveManagerInstaller.msi" /L*V "Install.log"

    Note: Sysadmin can be removed after the upgrade if need.
    (support.quest.com/.../197536)

    5. After the install click to Launch the Configuration Console
    6. Run through the Configuration Console by clicking next and ensure all of your settings are what they should be (Website binding, Log location, etc)
    7. After you have completed the Configuration Console, reboot the Archive Manager server.

    Thank you, 

    Dave
    Quest Support

  • 0 over 5 years ago in reply to David.Cummings

    Thanks Dave, that's quite helpful and reassuring. We've also noticed that there are some office 365 components that are now included. Can I upgrade using our existing configuration without including any of that at this stage, then set the office 365 stuff up later?

    regards

    andrew

  • 0 over 5 years ago in reply to perrya

    Hi Andrew, 

    Yes, you can upgrade everything and then setup the Azure AD Connector later. 

    Thank you,
    Dave

  • 0 over 5 years ago in reply to David.Cummings

    thanks Dave,

    that was all easy and painless. One little question. It appear that none of my mailboxes have a default message policy applied to them anymore. Not sure if it was there before the upgrade or if I'm looking in the wrong place. Messages in my own mailbox have been stubbed as expected so maybe I'm looking in the wrong place.

    I've had a bit of a look through the admin guide and I can't see where to just select a default policy and apply it to all users.

    regards

    andrew

  • 0 over 5 years ago in reply to perrya

    You would have to set that Policy at the Mail Server level if you would want to apply it to all users on the Mail Server, under the Mail Servers node in Administration. I would suggest if you're still having issues to reach out to us and open a Service Request if you have not done do already:

    support.quest.com/contact-support