Independence Day is almost upon us and whether you choose to celebrate America’s independence from Great Britain or your own independence from the office, it’s wise to make sure your vacation is not interrupted by IT problems at the office. These days, business rarely stops for holidays and while the office may be empty, downtime could still be fatal for critical business practices. And of course, if issues arise and are not fixed promptly, your long weekend could come to a screeching halt. To help insure that doesn’t happen, here are three things network administrators can do with the help of Foglight NMS before hitting the beach:
- Inventory – How many people will be working remotely over the holidays? Will they have access to everything they need to maintain business continuity? Are there any issues that you are not going to be able to get to? What’s the likelihood of them escalating in your absence? By taking an inventory of physical devices and network components prior to a long weekend or Holiday gives administrators visibility into the demands that will be placed on the network. The intelligence provided by Foglight NMS helps IT preemptively address potential issues in terms of bandwidth, web access and capacity.
- Alert – Having a tool with a current, effective alerting structure is the key to addressing issues over Holidays. Before stepping out of the office, be sure to ask yourself how long it has been since you updated your alerting structure and hierarchies. Not only is there potential for IT support personal on the alert call list to have their own scheduled vacation, many administrators would admit their hierarchy is so outdated that some personnel have left the company. What help are they going to provide! Revisiting the alerting structure will help prevent unnecessary interruptions to vacations while ensuring any issues are addressed in an appropriate and timely manner. The last thing you want is to spark is a phone tree where no one knows who to call to fix issues. Make sure the alerting structure solves issues with as few touch points as possible. The lower the impact zone of the issue the better, especially during holidays.
- Report – Finally, consider running a report for your executives. If you’ve taken the time to complete work prior to the Holiday and can ensure that things are in good order, make sure the effort is recognized and remind executives that business continuity is in very capable hands. With IT issues out of sight and out of mind, they will leave the office at ease with a subtle reminder of the value you provide to the organization.
Unfortunately, network administrators are often the most visible when issues surface. Ironically enough, one of the best times to prove your value outside of those instances is when no one is in the office. Holidays provide a great opportunity to proactively shed light on IT when things are running smoothly and tools such as Foglight NMS can help you do that. By practicing a little extra due diligence before stepping out, network administrators help ensure everyone has a smooth vacation and they don’t return to a laundry list of issues that have escalated during the break.