The Ins & Outs of Reporting

Reporting is a wonderful thing, at glance it can show youeverything you are looking for. If youneed a detailed view of every transaction that occurred during a specificperiod of time or a list of items that are associated with an object or maybe you’dlike to forego the grid style reports and get one that has pretty Crayola colors,that too can be produced quite easily. But are you getting everything you need? What is ‘out’ of reporting, as in left ‘out’ or missing?

 

The Quest products do a great job with reports and I’m notjust saying that because I work here. Ihear that from our customers all the time. In fact we have a little solution called the Quest Knowledge Portal thatpresents all the products that integrate (and it’s more than just a few) withit in a single pane of glass (web browser), so to speak. Some of the products take the integration toa whole new level, for instance you might run a compliance report on groupmembership management so you can show an auditor all the changes that have beenmade to it within the last 90 days. Andyou can go one step further; you can drill into the group by clicking on itsname to see all the members of that group. I don’t know about you but that is pretty cool. When it comes to reporting that is definitely‘in’. But is it enough? I think there’s still something missing inthe world of reporting.

 

Wouldn’t the reporting world be a wonderful place if theuser could get at all that information in one report? What if I didn’t have to drill down on thegroup name to get the group membership list, what if it was all presented on asingle page? Is that what’s missing in reportingtoday? What if the helpdesk received a call because an application or serverwas slow or worse yet unavailable? Wouldn’t it be great if you could run a report on the server or app andsee key performance metrics AND all the recent changes for the last hour orday? Or how about this scenario - youknow who has access to sensitive files and folders because that’s in the reportbut what’s missing is when they were granted access to the resource and whogave them that access. Maybe you’reseeing a sudden spike in access to that sensitive content and with this reportyou quickly deduce that they were recently granted rights to it and they arecopying the content to their home directory. I’m sure these scenarios are just the tip of the iceberg when it comesto what’s missing with reporting. If youhave a list of reports you’ve been wishing for I’d love to hear from you. In the meantime we’ll keep working on makingthis dream a reality.

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