With UC– Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC– Analytics gives IT and users the intelligence to:
Common challenges most customers have to deal with Unified Communications:
UC-Analytics Key features:
Here are some examples of how companies could use UC– Analytics Insights to save money:
Examples of few important Insights and how it will solve your business problems:
Find messages sent to competitor, partner, customer – This can help you check the productivity of your sales and support organization. It can also help you detect if information is being leaked to your competitor.
Mobile devices activity, summary Inactive mobile devices - UC platforms, with their limited reporting capabilities, present a challenge for administrators. When evaluating policy compliance, it is important that administrators review both user and device activity. This can become critical when supporting BYOD mobile devices, where an older OS can represent a significant security risk, and unsupported devices may not interoperate with UC systems or corporate.
Platforms Activity Chargeback - This insight displays a graph over time of the amount of chargeback for each UC platform. It displays a list breaking out the chargeback to each department for Exchange, Skype for Business, and Cisco UCM.
Skype for Business vs Cisco Conferencing Usage - It is often important for administrators to compare usage across UC platforms.
Skype for Business / Lync– QOE Summary - One reason why users may not adhere to UC policy is poor quality during UC sessions. This insight provided comprehensive call quality information, including a graph over time of the percentage of calls with good quality, poor quality, or unknown quality.
To learn more about Unified Communications Analytics
UC– Analytics is also part of the broader Unified Communications Command Suite (UCCS) being the only solution on the market to offer both analytics and diagnostics across Microsoft Exchange and Lync. That’s probably one of the big reasons why it is the 2015 TMCNet Unified Communications Product of the Year recipient.