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Database access error, incorrect product version -- 6.9.7322.3, expecting 6.9.7332.3.

Hello,

We recently installed Change Auditor, and I am trying to connect using "Quest Change Auditor Client 6"

After getting the client installed on my Win 7 machine, I can launch the exe which has no problem detecting the profiles we have.  However, when I click to connect, I am met with the error in the subject:

 "Warning","System.Data.VersionNotFoundException: Database access error, incorrect product version -- 6.9.7322.3, expecting 6.9.7332.3.
at ChangeAuditor.MainForm.TryConnectRepository()"

From the GUI -> About, it shows "Change Auditor Version 6.9.3 / Build 7332

Wondering if this is truly a version issue, or a user permissions issue. 

Any help would be appreciated.

Thanks.

Parents
  • Hi George,

    Based on the warning you have upgraded the client but not yet the coordinator. Notice the client build (7332) is newer than the coordinator build (7322).
    If you can upgrade the coordinator via the 7332 install media you should be able to connect successfully once the coordinator is in 'Running' state.

    Regards,
    Chris Hood
Reply
  • Hi George,

    Based on the warning you have upgraded the client but not yet the coordinator. Notice the client build (7332) is newer than the coordinator build (7322).
    If you can upgrade the coordinator via the 7332 install media you should be able to connect successfully once the coordinator is in 'Running' state.

    Regards,
    Chris Hood
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