Desktop Authority Setup Tool

Hi,
I am trying to backup desktop authority database according this article:
support.quest.com/.../SOLSL4472
But I cant find "Desktop Authority Setup Tool" anywhere.
I cant find it in start menu, I checked it in "Program files" and found this:
"C:\Program Files\ScriptLogic\Desktop Authority Manager\Desktop Authority Setup Tool\DASetupTool.exe"
I tried to open it but it only starts process in background for a couple of seconds and ends.
Please help to figure out.

  • Hi,

    Try running it as administrator.
    You could also try checking the event viewer for errors while opening the tool.
    Check antivirus exceptions and add C:\Program Files\ScriptLogic\Desktop Authority Manager\Desktop Authority Setup Tool\DASetupTool.exe

    I hope this helps.

    Regards.

  • Hi,
    Thank you for your answer.
    I am running as administrator.
    When I am trying to run DASetupTool I see this three errors in Event viewer:

    Event Type: Error
    Event Source: ScriptLogic DALogging
    Event Category: None
    Event ID: 0
    Date: 7/20/2017
    Time: 4:49:30 AM
    User: N/A
    Computer: A----------1
    Description:
    Log error Message: The image format is unrecognized. Source: PresentationCore StackTrace: at System.Windows.Media.PixelFormat.GetPixelFormat(SafeMILHandle bitmapSource)
    at System.Windows.Media.Imaging.BitmapSource.UpdateCachedSettings()
    at System.Windows.Media.Imaging.BitmapSource.set_WicSourceHandle(BitmapSourceSafeMILHandle value)
    at System.Windows.Media.Imaging.BitmapFrameDecode.FinalizeCreation()
    at System.Windows.Media.Imaging.BitmapSource.CompleteDelayedCreation()
    at System.Windows.Media.Imaging.BitmapSource.get_PixelWidth()
    at MS.Internal.AppModel.IconHelper.GetBestMatch(ReadOnlyCollection`1 frames, Int32 sysBitDepth, Int32 width, Int32 height)
    at MS.Internal.AppModel.IconHelper.GetIconHandlesFromBitmapFrame(Object callingObj, BitmapFrame bf, IconHandle& largeIconHandle, IconHandle& smallIconHandle)
    at System.Windows.Window.UpdateIcon()
    at System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
    at System.Windows.Window.CreateSourceWindowImpl()
    at System.Windows.Window.SafeCreateWindow()
    at System.Windows.Window.ShowHelper(Object booleanBox)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)

    For more information, see Help and Support Center at go.microsoft.com/.../events.asp.


    Event Type: Error
    Event Source: ScriptLogic DALogging
    Event Category: None
    Event ID: 0
    Date: 7/20/2017
    Time: 4:49:30 AM
    User: N/A
    Computer: A--------1
    Description:
    Log error Message: The image format is unrecognized. Source: PresentationCore StackTrace: at System.Windows.Media.PixelFormat.GetPixelFormat(SafeMILHandle bitmapSource)
    at System.Windows.Media.Imaging.BitmapSource.UpdateCachedSettings()
    at System.Windows.Media.Imaging.BitmapSource.set_WicSourceHandle(BitmapSourceSafeMILHandle value)
    at System.Windows.Media.Imaging.BitmapFrameDecode.FinalizeCreation()
    at System.Windows.Media.Imaging.BitmapSource.CompleteDelayedCreation()
    at System.Windows.Media.Imaging.BitmapSource.get_PixelWidth()
    at MS.Internal.AppModel.IconHelper.GetBestMatch(ReadOnlyCollection`1 frames, Int32 sysBitDepth, Int32 width, Int32 height)
    at MS.Internal.AppModel.IconHelper.GetIconHandlesFromBitmapFrame(Object callingObj, BitmapFrame bf, IconHandle& largeIconHandle, IconHandle& smallIconHandle)
    at System.Windows.Window.UpdateIcon()
    at System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
    at System.Windows.Window.CreateSourceWindowImpl()
    at System.Windows.Window.SafeCreateWindow()
    at System.Windows.Window.ShowHelper(Object booleanBox)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
    at System.Threading.ExecutionContext.runTryCode(Object userData)
    at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
    at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
    at System.Windows.Threading.Dispatcher.Run()
    at System.Windows.Application.RunDispatcher(Object ignore)
    at System.Windows.Application.RunInternal(Window window)
    at System.Windows.Application.Run(Window window)
    at System.Windows.Application.Run()
    at DASetupTool.App.Main()
    at DASetupTool.Program.ndTjCmSB5()

    For more information, see Help and Support Center at go.microsoft.com/.../events.asp.


    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 5000
    Date: 7/20/2017
    Time: 4:49:31 AM
    User: N/A
    Computer: A----------1
    Description:
    EventType clr20r3, P1 dasetuptool.exe, P2 9.2.0.1239, P3 536bdd90, P4 presentationcore, P5 3.0.0.0, P6 55431ca2, P7 4e2c, P8 6, P9 system.io.fileformatexception, P10 NIL.

    For more information, see Help and Support Center at go.microsoft.com/.../events.asp.

  • What version of Desktop Authority are you using?

    Here is where mine is located under Start | Programs for version 10.1: