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Failed MSI installers

EagleEyeDave
over 6 years ago

We are unable to get MSI to deploy in DA below is one of the examples of SLtrace

16:09:33 Assessing machine for package: FOXITREADER90_ENU_SETUP.MSI [FOXITREADER90_ENU_SETUP.MSI, , , 41]

16:09:34 Assessment returned: 0 16:09:34 FOXITREADER90_ENU_SETUP.MSI needs to be Installed!

16:09:34 Queueing: FOXITREADER90_ENU_SETUP.MSI - [, , 41]

16:09:34 Launching .InstallPatches(0, 4, 1, 1, 10) 16:10:59 sub> slRegEdit: Action=[WriteValue] Key=[HKLM\Software\ScriptLogic\SMO] Value=[FOXITREADER90_ENU_SETUP] Data=[{64BA838F-B0E1-4270-8E93-132A49E7BA4E}] Type=[Reg_SZ] Force32=[1]

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  • 0 over 6 years ago

    When troubleshooting MSI Deployment other than the SLTrace.htm there are some additional logs that will help find the issue.

    After reviewing the SLTrace file to see if the MSI Package element validated you can check the SLTrace_PM_DayOfTheWeek.htm file that is in the same folder as the SLTrace. This log will show additional information on the MSI Package deployment process.

    Finally after reviewing the SLTrace_PM file as butlerm stated MSIs have their own logging. When DA executes an MSI the MSI creates a log here under the “C:\Program Files (x86)\Quest\Desktop Authority\DA Update Client\Cache\SMO” folder. In this location there should be a .log file with the same name as the MSI Package.

    If any further assistance is needed please Contact Technical Support directly to have a support case opened and we can review your logs and settings.

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  • 0 over 6 years ago

    When troubleshooting MSI Deployment other than the SLTrace.htm there are some additional logs that will help find the issue.

    After reviewing the SLTrace file to see if the MSI Package element validated you can check the SLTrace_PM_DayOfTheWeek.htm file that is in the same folder as the SLTrace. This log will show additional information on the MSI Package deployment process.

    Finally after reviewing the SLTrace_PM file as butlerm stated MSIs have their own logging. When DA executes an MSI the MSI creates a log here under the “C:\Program Files (x86)\Quest\Desktop Authority\DA Update Client\Cache\SMO” folder. In this location there should be a .log file with the same name as the MSI Package.

    If any further assistance is needed please Contact Technical Support directly to have a support case opened and we can review your logs and settings.

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