Is there any way to customize the emails that the service builder sends. When the all clear email is sent all I get is a subject "Service Reporting is back to normal" and a body "Service Reporting is back to normal". As you can see this is not very helpful at all. Can this be changed someplace. I did find the very old posts that say it can't but that was many versions ago.
Please check out this KB https://support.quest.com/foglight/kb/82789/service-based-email-notifications-customize-email-subject-and-body-text if our Foglight 188.8.131.52+
Hope this helps
Thanks for the link. I could not find the part of that template where the "Service Reporting is back to normal" generation occurs. Do you know where the all clear service email is located. I wanted to add the service name to that email so I would know what service was clear.
What is the version of your FMS? 2 years ago I've created RFE Freq-962 and they should fixed it at Feb 2017 in 184.108.40.206.
This is our templates for service notifications (just FYI)