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Missing Permissions to create default profile for IT Monitoring Console

nicole.h.dodd.ctr
over 6 years ago

I have read all the permissions needed to create the default profile for IT Monitoring Console. The application is installed however, the default profile isn't showing. I am curious to know if I am missing some permissions somewhere as when I try to actually create a profile I receive a COM+ application error and states I cannot create the profile, access denied. If someone would be so gracious to help me out on what I am potentially missing as far as permissions go, that would be awesome.

 

Any feedback would be great!

 

Thanks,

Nicole

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  • over 6 years ago

    Igor:

    I was not able to create the profile. Please see comments on the following:

     1.  Administrator role for COM+ System Application: The account that I am using is the account that was created for all Intrust installation. It has admin rights for anything related to Intrust. It is a part of the security group that has been added to the COM+ application roles as well as adding it directly.

       2. Membership in the "InTrust Alerting Admins" local group: The user account has been added to this group directly.

       3. If you are trying to create a profile locally on the computer where Mon Console is installed, and User Account Control is turned on, to open the Monitoring Console Administration page, Internet Explorer must be started using the Run as administrator command (from the Windows main menu, right-click and "run as administrator"): Our environment is locked down and I am not allowed to use IE on the server itself. I was trying to create a profile from my workstation and received the error. SIDE NOTE: During the installation of the monitoring console there should be a default profile created. That profile is NOT being created as well as not being able to create one after the fact. Is there something that I am missing during the installation of the monitoring console that is NOT allowing the default profile to be created?

    Please see attached screen shots of the account and groups.

     

    Thanks,

    Nicole

Reply
  • over 6 years ago

    Igor:

    I was not able to create the profile. Please see comments on the following:

     1.  Administrator role for COM+ System Application: The account that I am using is the account that was created for all Intrust installation. It has admin rights for anything related to Intrust. It is a part of the security group that has been added to the COM+ application roles as well as adding it directly.

       2. Membership in the "InTrust Alerting Admins" local group: The user account has been added to this group directly.

       3. If you are trying to create a profile locally on the computer where Mon Console is installed, and User Account Control is turned on, to open the Monitoring Console Administration page, Internet Explorer must be started using the Run as administrator command (from the Windows main menu, right-click and "run as administrator"): Our environment is locked down and I am not allowed to use IE on the server itself. I was trying to create a profile from my workstation and received the error. SIDE NOTE: During the installation of the monitoring console there should be a default profile created. That profile is NOT being created as well as not being able to create one after the fact. Is there something that I am missing during the installation of the monitoring console that is NOT allowing the default profile to be created?

    Please see attached screen shots of the account and groups.

     

    Thanks,

    Nicole

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