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Agent Issue please help!!!

peter flint
over 4 years ago

Hi All,

We are migrating clients from one Domain to another and we have now come to an impass on quite a few of our machines. Nearly 1 in 2 have the issue below. We understand what the issue is we believe it was due to a discovery and installation of agents some time ago using a user ID and password we no longer use.

What we need to do I believe is to uninstall the current Agent and start again? Below is the issue we are finding.

Any help or advice would be greatly appreciated.

08/08/2019 12:08:31 3768 UTC +01:00, GMT Daylight Time
08/08/2019 12:08:31 3768 GBLLSV18APPS01, Windows Server 2012 Datacenter Edition x64, build 9200
08/08/2019 12:08:31 3768 ================================================================================
08/08/2019 12:08:31 3768 Quest Migration Manager RUM Controller Service version: 8.14.1.947.
08/08/2019 12:08:31 3768 Starting discovery for computer: eu-ll-10060.
08/08/2019 12:08:31 3768   Impersonating user: ckeurope.com\sccmdomainjoin.
08/08/2019 12:08:31 3768 Agent not installed; will try to install.
08/08/2019 12:08:31 3768     Installing RUM agent on host eu-ll-10060.
08/08/2019 12:08:31 3768       Checking RUM agent status.
08/08/2019 12:08:31 3768       Connecting to SCM on host eu-ll-10060.
08/08/2019 12:08:34 3768 Error 0x6ba. The RPC server is unavailable. 
08/08/2019 12:08:34 3768 Discovery failed.

Parents
  • 0 over 4 years ago

    I suppose my question is how do we uninstall an agent.....!

  • 0 over 4 years ago in reply to peter flint

    A Discovery task installs the agent. A Clean up task uninstalls the agent. 

    However I don't think the agent was installed. That log looks like this

    8/8/2019 9:32:15 AM 2292 UTC -5:00, Central Daylight Time
    8/8/2019 9:32:15 AM 2292 MIGCONSOLE, Windows Server 2012 Standard Edition x64, build 9200
    8/8/2019 9:32:15 AM 2292 ================================================================================
    8/8/2019 9:32:15 AM 2292 Quest Migration Manager RUM Controller Service version: 8.14.1.947.
    8/8/2019 9:32:15 AM 2292 Starting discovery for computer: CLIENT.
    8/8/2019 9:32:15 AM 2292 Impersonating user: source2010\mmrum.
    8/8/2019 9:32:15 AM 2292 Agent not installed; will try to install.
    8/8/2019 9:32:15 AM 2292 Installing RUM agent on host CLIENT.
    8/8/2019 9:32:15 AM 2292 Checking RUM agent status.
    8/8/2019 9:32:15 AM 2292 Connecting to SCM on host CLIENT.   <-This is the point in the installation process your task failed
    8/8/2019 9:32:15 AM 2292 RUM Agent not found.
    8/8/2019 9:32:15 AM 2292 Installing RUM agent files.
    8/8/2019 9:32:15 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\dbghelp.dll to \\CLIENT\admin$\Quest Resource Updating Agent\dbghelp.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\msvcp100.dll to \\CLIENT\admin$\Quest Resource Updating Agent\msvcp100.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\msvcr100.dll to \\CLIENT\admin$\Quest Resource Updating Agent\msvcr100.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsCore.dll to \\CLIENT\admin$\Quest Resource Updating Agent\QsCore.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsEngine.dll to \\CLIENT\admin$\Quest Resource Updating Agent\QsEngine.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsResourceUpdatingAgent.exe to \\CLIENT\admin$\Quest Resource Updating Agent\QsResourceUpdatingAgent.exe.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\Vmover.exe to \\CLIENT\admin$\Quest Resource Updating Agent\Vmover.exe.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\x64\.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\x64\Vmover.exe to \\CLIENT\admin$\Quest Resource Updating Agent\x64\Vmover.exe.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\en\.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\en\QsEngineMsg.dll to \\CLIENT\admin$\Quest Resource Updating Agent\en\QsEngineMsg.dll.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\en\QsResourceUpdatingAgentMsg.dll to \\CLIENT\admin$\Quest Resource Updating Agent\en\QsResourceUpdatingAgentMsg.dll.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\Ini\.
    8/8/2019 9:32:16 AM 2292 Registering RUM agent service.
    8/8/2019 9:32:16 AM 2292 Granting "Log on as service" right on host CLIENT to account source2010\mmrum.
    8/8/2019 9:32:16 AM 2292 "Log on as service" right granted.
    8/8/2019 9:32:16 AM 2292 Creating service QsRUMAgent.
    8/8/2019 9:32:16 AM 2292 Setting agent service to run as source2010\mmrum.
    8/8/2019 9:32:16 AM 2292 Starting service QsRUMAgent.
    8/8/2019 9:32:20 AM 2292 Finished RUM agent installation on host CLIENT.
    8/8/2019 9:32:20 AM 2292 Initializing connection to agent: \\CLIENT.
    8/8/2019 9:32:20 AM 2292 Requesting remote agent version.
    8/8/2019 9:32:20 AM 2292 Requesting agent to start processing.
    8/8/2019 9:32:20 AM 2292 Remote computer's operating system: Windows 7 Professional x64, build 7601, Service Pack 1.
    8/8/2019 9:32:20 AM 2292 Discovery completed successfully.


Reply
  • 0 over 4 years ago in reply to peter flint

    A Discovery task installs the agent. A Clean up task uninstalls the agent. 

    However I don't think the agent was installed. That log looks like this

    8/8/2019 9:32:15 AM 2292 UTC -5:00, Central Daylight Time
    8/8/2019 9:32:15 AM 2292 MIGCONSOLE, Windows Server 2012 Standard Edition x64, build 9200
    8/8/2019 9:32:15 AM 2292 ================================================================================
    8/8/2019 9:32:15 AM 2292 Quest Migration Manager RUM Controller Service version: 8.14.1.947.
    8/8/2019 9:32:15 AM 2292 Starting discovery for computer: CLIENT.
    8/8/2019 9:32:15 AM 2292 Impersonating user: source2010\mmrum.
    8/8/2019 9:32:15 AM 2292 Agent not installed; will try to install.
    8/8/2019 9:32:15 AM 2292 Installing RUM agent on host CLIENT.
    8/8/2019 9:32:15 AM 2292 Checking RUM agent status.
    8/8/2019 9:32:15 AM 2292 Connecting to SCM on host CLIENT.   <-This is the point in the installation process your task failed
    8/8/2019 9:32:15 AM 2292 RUM Agent not found.
    8/8/2019 9:32:15 AM 2292 Installing RUM agent files.
    8/8/2019 9:32:15 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\dbghelp.dll to \\CLIENT\admin$\Quest Resource Updating Agent\dbghelp.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\msvcp100.dll to \\CLIENT\admin$\Quest Resource Updating Agent\msvcp100.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\msvcr100.dll to \\CLIENT\admin$\Quest Resource Updating Agent\msvcr100.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsCore.dll to \\CLIENT\admin$\Quest Resource Updating Agent\QsCore.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsEngine.dll to \\CLIENT\admin$\Quest Resource Updating Agent\QsEngine.dll.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\QsResourceUpdatingAgent.exe to \\CLIENT\admin$\Quest Resource Updating Agent\QsResourceUpdatingAgent.exe.
    8/8/2019 9:32:15 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\Vmover.exe to \\CLIENT\admin$\Quest Resource Updating Agent\Vmover.exe.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\x64\.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\x64\Vmover.exe to \\CLIENT\admin$\Quest Resource Updating Agent\x64\Vmover.exe.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\en\.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\en\QsEngineMsg.dll to \\CLIENT\admin$\Quest Resource Updating Agent\en\QsEngineMsg.dll.
    8/8/2019 9:32:16 AM 2292 Copying file C:\Program Files (x86)\Common Files\Aelita Shared\Migration Tools\Resource Updating\Agent\en\QsResourceUpdatingAgentMsg.dll to \\CLIENT\admin$\Quest Resource Updating Agent\en\QsResourceUpdatingAgentMsg.dll.
    8/8/2019 9:32:16 AM 2292 Creating directory \\CLIENT\admin$\Quest Resource Updating Agent\Ini\.
    8/8/2019 9:32:16 AM 2292 Registering RUM agent service.
    8/8/2019 9:32:16 AM 2292 Granting "Log on as service" right on host CLIENT to account source2010\mmrum.
    8/8/2019 9:32:16 AM 2292 "Log on as service" right granted.
    8/8/2019 9:32:16 AM 2292 Creating service QsRUMAgent.
    8/8/2019 9:32:16 AM 2292 Setting agent service to run as source2010\mmrum.
    8/8/2019 9:32:16 AM 2292 Starting service QsRUMAgent.
    8/8/2019 9:32:20 AM 2292 Finished RUM agent installation on host CLIENT.
    8/8/2019 9:32:20 AM 2292 Initializing connection to agent: \\CLIENT.
    8/8/2019 9:32:20 AM 2292 Requesting remote agent version.
    8/8/2019 9:32:20 AM 2292 Requesting agent to start processing.
    8/8/2019 9:32:20 AM 2292 Remote computer's operating system: Windows 7 Professional x64, build 7601, Service Pack 1.
    8/8/2019 9:32:20 AM 2292 Discovery completed successfully.


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