Agent Issue please help!!!

Hi All,

We are migrating clients from one Domain to another and we have now come to an impass on quite a few of our machines. Nearly 1 in 2 have the issue below. We understand what the issue is we believe it was due to a discovery and installation of agents some time ago using a user ID and password we no longer use.

What we need to do I believe is to uninstall the current Agent and start again? Below is the issue we are finding.

Any help or advice would be greatly appreciated.

08/08/2019 12:08:31 3768 UTC +01:00, GMT Daylight Time
08/08/2019 12:08:31 3768 GBLLSV18APPS01, Windows Server 2012 Datacenter Edition x64, build 9200
08/08/2019 12:08:31 3768 ================================================================================
08/08/2019 12:08:31 3768 Quest Migration Manager RUM Controller Service version: 8.14.1.947.
08/08/2019 12:08:31 3768 Starting discovery for computer: eu-ll-10060.
08/08/2019 12:08:31 3768   Impersonating user: ckeurope.com\sccmdomainjoin.
08/08/2019 12:08:31 3768 Agent not installed; will try to install.
08/08/2019 12:08:31 3768     Installing RUM agent on host eu-ll-10060.
08/08/2019 12:08:31 3768       Checking RUM agent status.
08/08/2019 12:08:31 3768       Connecting to SCM on host eu-ll-10060.
08/08/2019 12:08:34 3768 Error 0x6ba. The RPC server is unavailable. 
08/08/2019 12:08:34 3768 Discovery failed.

Parents Reply
  • As Jeff mentioned verify your DNS suffixes.

     

    Are your domain Credentials in order?  I noticed that you are using ckeurope.com\username, it should be ckeurope\username (RUM uses NetBIOS, by default)

    Verify your short and long name resolution, also make sure you can reach the client from the Console and vis versa.

     

    Source DNS suffixes (source.com, target.com)

    Target DNS suffixes (target.com, source.com)

     

    3 important points

    Enable file and Print

    Disable Windows firewall

    Enable Remote Registry

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