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red checkmark on backupset

Hi, we have lost a disk on a server and try to backup the data with Netvault. We have a old version of Netvault 8.63. When we try to select the backupset of the machine all the backup set of this machine has a red checkmark on it and the only option I have is "Load Index" "Search" and "media list".

So I'm unable to restore my backup. did I have something to do to get the backupset in healtly state?

I don't have support contract, I wait for the sales teams to see what is the price to get back support of this but if someone have a idea it's will be greatful.

When I click on load index, the only value I can enter is a number of day to keep index.

If I double click after specified a number, on the backupset I got a message  "Failed to send message to lingered connection"

 

Thanks