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no suitable media...

jogdial
over 5 years ago

this is so aggravating....  I start jobs and I get no suitable media and it just sits there.

I have three hot swap standalone removable drives I use for backupss.  D, F and G.

I have created them as standalone devices.  I have tried everything, telling it to use any device,  telling it to use the device I have plugged in specifically.  I have blanked the media, told it to reuse ANY media.

It started running yesterday and had a blazing transfer rate on my first VM, finished that and then said no suitable media.  Sitting that way this morning when I expected a backup to be done and now my whole day is screwed as I needed a backup before I continue work on my vmware cluster.  How can it start writing to the media and then say there is no suitable media?

I blanked the media this morning, told the job to reuse any media tried to start the backup again and it doesn't start at all now saying waiting for suitable media.  Manual is about as clear as mud on this.

using Netvault 12.0.0.34  ...  I really just want to be able to stick a physical drive in this machine and hit run job.  I have 3 different drives... how should I configure this as evrything I have tried saving deleting the device and recreating it does not work.

Regards

Bill

  • 0 over 5 years ago

    Bill, I am having the same issue trying to write to tape. They worked 100% in the previous version.

    I get media request time out, no suitable media, the job status changes - the progress resets to 0 and starts over and then it eventually has a channel error and aborts. 

    It's really frustrating. I have tried a myriad of options and still get the same errors.

    By the way what plugin options have you set? 

  • 0 over 5 years ago in reply to roganh

    I am using vmware plugin... it worked at least once on this version as I had to wait on the vmware plugin for vsphere 6.7 and then I got it at the end of June and managed to get a backup, but now it won't work.  Really need to get a backup before I install NSX in case it goes horribly wrong.  I am using individual disks as stated.  I don't understand why their choice of what to do with devices is so convoluted.  Why isn't there an option that just says overwrite any media??? I have no groups of media, no labeled media, I don't want to have to blank it.  When I put a disk in I just want it to use it!  No questions.  Geeesh.

  • 0 over 5 years ago in reply to jogdial

    Are you using add virtual disk device? If so maybe remove the devices from netvault then format the drives (on the OS, make sure you format the correct ones) and then re-add them. Also make sure the netvault client on the vmware cluster hosts are also on v12 if you have upgraded netvault recently.

  • 0 over 5 years ago

    I too have started having this issue after upgrading this morning. My tapes now read as bad. I have already removed the drive and reinstalled. I have taken the tapes out and put back in. I finally got it to load the tape after reloading it and clicking reuse. It assigned it to the tape just to pop up as bad again. Any ideas? 

  • 0 over 5 years ago in reply to csd systems

    Hi

    I have seen this scenario happening, can you open a case with Quest NetVault team to check this.

  • 0 over 5 years ago in reply to jogdial

    Hi

    As this are removable drives it needs some extra configuration, can you open a ticket with Quest NetVault team to check this.

  • 0 over 5 years ago in reply to Tomas.Dominguez

    Seem to have found a fix, if I blank the drive and then offline and online, it seems to work consistently...

  • 0 over 5 years ago in reply to jogdial

    This worked for me. Blank the drive then offline and online

  • 0 over 5 years ago in reply to csd systems

    This is a known issue on NV 12. Please as Tomas mentioned, opened a support ticket for tracking.

    A possible workaround here is to try and scan the tapes twice. Also, if you have the NV Backup Jobs label the media automatically, you will have to disable this.

    As they said above, blanking the media helps wil resolve the issue, but that is because the tape is now blanked, if the job is allowed to label the tape, it "could" happen again once the tape is full.

    To avoid this, you may have to manually label the tapes until the issue is resolved.