While 98 percent of respondents see value in gaining insight into UC remote worker usage, 75 percent of respondents noted that their existing UC technology lacks the analytic or diagnostic capabilities that would help drive better remote worker experiences. When UC fails and employees turn to unsupported communications tools, 77 percent of respondents noted having data security concerns and 55 percent worry about maintaining compliance regulations.
As UC deployment costs increase with wider deployment, lack of visibility into UC usage and adoption make ROI difficult to calculate. Additionally, 55 percent of respondents report that they spend time every week responding to UC quality issues. When UC fails, survey respondents fear user abandonment of the platform for unsupported communication tools.
Ineffective UC delivery affects organizations’ productivity, impacts security, and can increase the support burden for IT. Better UC management alleviates the time IT spends troubleshooting UC problems so they can focus on new technology advancements that will help grow the business. To help protect and strengthen existing UC investments and encourage remote workforce adoption, organizations should:
Gain UC insights for problem-solving and platform usage Organizations need to show that their UC investments have been paying off, yet most jump head first into a UC project without knowing how to track costs and adoption rates, or having a clear view of overall UC performance. The Dell Unified Communications Command Suite is the only cross-platform cost, adoption and performance analytics solution on the market for both on-premises and remote users. It enables organizations to confidently make decisions on UC consolidation and cost savings, and facilitate workforce productivity and protect sensitive information.
Curtis Johnstone, senior UC Product Architect and Distinguished Engineer, Dell Systems and Information Management, and Microsoft Skype for Business MVP
"Organizations today are increasing their investments in unified communications platforms to support a growing remote workforce, yet they lack comprehensive UC analytic capabilities to get clear insights into how their remote workers are using the UC platforms, if at all. As investment in these capabilities grows, organizations need better visibility into their UC platforms, both to provide a quality experience that encourages adoption, and better manage costs and determine ROI. Dell is committed to delivering solutions that maximize the investment in UC by enabling IT organizations to more effectively bring the productivity benefits of UC to their workforce, including the remote worker, and to realize the cost benefits of consolidating their investments in multiple UC platforms."
About the Survey:
The Dell-commissioned survey by Dimensional Research captured hard data about the impact of remote workers on organizational unified communications efforts. The survey of more than 200 IT technology professionals responsible for UC platforms was conducted across the United States.Supporting Resources:
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