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BMR - handshake failed due to an unexpected packet format

I am working on recovering a linux box hosted on VMware 5.5. Once I managed to get a boot CD with the appropriate drivers, I am now showing an IP address in the Universal Recovery Console. From there I can ping addresses, including my Rapid Recovery server, and I can ping the machine running Universal Recovery Console. I'm running Rapid Recovery version 6.1.3.100. The error I get when I try to connect from the recovery workflow is:

The Rapid Recovery Linux Live DVD instance cannot be reached at '10.161.10.21'. Please, ensure that your target machine has been successfully booted from Live DVD and the specified IP address/authentication key are valid

Exception chain:
The handshake failed due to an unexpected packet format.
The underlying connection was closed: An unexpected error occurred on a send.
Call to service method 10.161.10.21:8006/.../fullMetadata PUT failed
The Rapid Recovery Linux Live DVD instance cannot be reached at '10.161.10.21'. Please, ensure that your target machine has been successfully booted from Live DVD and the specified IP address/authentication key are valid

Any suggestions?

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Jose.A.Gonzalez over 5 years ago +1 verified

We apologize for the delay in reply.

From the messages above, it seems the Linux BMR was attempted using the Windows BootCD. It also mentions a "LiveDVD". The bare metal restore process for Linux requires…

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+1 Jose.A.Gonzalez over 5 years ago

We apologize for the delay in reply.

From the messages above, it seems the Linux BMR was attempted using the Windows BootCD. It also mentions a "LiveDVD". The bare metal restore process for Linux requires a different "boot" option at the target end. The steps are essentially the same from the core console, but you have to download and use the "LiveDVD" from the License Portal or downloads page.

Here's the relevant KB article - How to perform a Bare Metal Restore for a Linux Machine
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+1 Jose.A.Gonzalez over 5 years ago

We apologize for the delay in reply.

From the messages above, it seems the Linux BMR was attempted using the Windows BootCD. It also mentions a "LiveDVD". The bare metal restore process for Linux requires a different "boot" option at the target end. The steps are essentially the same from the core console, but you have to download and use the "LiveDVD" from the License Portal or downloads page.

Here's the relevant KB article - How to perform a Bare Metal Restore for a Linux Machine
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0 dbell over 5 years ago in reply to Jose.A.Gonzalez

You're right. I didn't know there was a separate ISO for Linux. That allowed me to do the restore. Thank you.
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