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Rapid Recovery has detected the presence....error

I have one server the logs this error every day-

Rapid Recovery has detected the presence of Symantec Backup Exec on 'SERVER'. Some customers have experienced configuration difficulties between this software and Rapid Recovery, preventing backups or causing incorrect behavior. Please review the KB article at https://support.quest.com/appassure/kb?k=third+party+software+conflicts+with+appassure+5 for more details.

The link has no useful information and AA5 is long gone. Can we get this error updated?

Also, I'm pretty sure this can be disabled so it does not log every time the machine backs up but I can't figure out how to do it.

Thanks

0 Tim Seymour over 5 years ago

I will log a defect to get the link updated to the correct location. Here is the KB it was trying to refer to - https://support.quest.com/kb/117506/software-conflicts-with-appassure-and-rapid-recovery. In that KB article it details how to disable the notification.
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0 Corrigun over 5 years ago in reply to Tim Seymour
Hi Tim,

I actually found that article but on my core (6.2.1.100)at least those instructions do not seem to be applicable.

Rapid Recovery 6.x

Select the More icon.

Select Notifications and then click the gear icon next to Default under Notification Groups.

There is no gear icon next to default under notification groups. If I just open the edit menu and look at all the options for notifications there are no such entries that I can find.

There is an entry under "transfer" for "Rapid Recovery has detected an incompatible..." but it is already unchecked.
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0 Tim Seymour over 5 years ago in reply to Corrigun

That is the correct setting to disable. Do you have more than one notification group? If you have more than one you need to disable the notification on all notification groups.
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0 Corrigun over 5 years ago in reply to Tim Seymour

I do not.
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0 Tim Seymour over 5 years ago in reply to Corrigun

Next step is to log a case and have the support team troubleshoot it with you. Sounds like the notification is not obeying the setting.
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0 Corrigun over 5 years ago in reply to Tim Seymour

Which leads to an excellent question. How do I know if my support contract is still good or is it forever?
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0 Tim Seymour over 5 years ago in reply to Corrigun

Your support contract is for a fixed period of time and is sold in conjunction with the license. It can then be renewed when it has reached it's expiration and the Quest renewals team will reach out to you to do that.

To check and see if you still have maintenance, log into the Quest Support portal at support.quest.com and then you should be able to check on the status of your assets and see if you still have maintenance. If you can't see it in there for some reason, you can call support to open a case and ask the support admins (the people answering the phones) why you can't see that information. They should be able to answer your questions related to maintenance expiration.
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0 Corrigun over 5 years ago in reply to Tim Seymour
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0 Corrigun over 5 years ago in reply to Tim Seymour

Still valid?
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0 Tim Seymour over 5 years ago in reply to Corrigun

Well, it says Support Status = 24x7, so I'd say yes...
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