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6.2.1 Agent Install Fails at Prerequites

Installing 6.2.1 x64 agent on a 2016 server. I get an error CRT 2015 x64 failed with error code 1638..Another version of this product is already installed..and mentions remove or configure existing via add/remove programs...i do not see existing listed and have no idea what it was installed with...server also has SQL 2016 installed

  • Hi,

    It would appear you have a later version installed with SQL Server, installing the update for SQL Server should resolve the issue. Please see the following article.

    https://support.microsoft.com/en-gb/help/4092997/vc-2015-redistributable-install-error-1638-when-newer-version-present

  • I have SQL 2016...but i did find via comments in one of the links at bottom of the article...mention of Visual Studio 2017 installs CRT 2017. The version of SQL tools i installed did install a basic version of VS 2017. SO i took the advice of unistalling both x86 and x64 CRT 2017, running the Appassure agent install then reinstalled CRT 2017. Interesting thing i saw was that CRT 2015 showed up in add/remove programs but as soon as i installed CRT 2017, 2015 disappeared from the list. WHile i felt ok unistalling on this server as it is not in production yet, other people may run in to a similar issue where they cant uninstall CRT 2017. And apparently, 2015 wont install if there is a newer version. Quest either needs to fix their installer for the agent or post a tech doc on workaround

  • I just ran into the same issue and your solution worked.  Unfortunately I had to do it on a production server. 

  • Contacted support and extracting the Agent installer and running the MSI worked for me.  Here is the email from Quest support.

    Thank you for contacting Quest, I have taken ownership of your Service Request Number 4504260 - Cannot install agent on new machine.  Error installing prerequisite CRT 2015 x64. Please follow the below instructions and email me once this is completed.

     

    1. Download 7zip
    2. Extract our installer to a folder
    3. In the folder you will see a .msi now run this as administrator 
    4. 4. Also send me the system and application logs from the windows machine if this fails 
    5. 5. Also send me the c:\programdata\apprecovery\logs\apprecoveryintallation.log (if this fails)
  • Thanks...i have since downgraded my new cores to 6.1.3 for better compatibility with some of my older OS's. 6.1.3 doesnt seem to need to install CRT 2015...Once i upgrade my cores...i will try this method....thanks for posting...