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Rapid Recovery Agent Problems

Ive been fighting an issues with the rapid recovery agent. After installation and the requested restart, my PC comes back with a recovery failed to launch windows problem. Im forced to reset the PC to get back to the desktop. has anyone experienced this problem before?

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0 Jose.A.Gonzalez over 4 years ago

From your description, it is possible this may be an "unsigned driver" issue, particularly if your operating system is Windows 10 or 2016, and the version of the agent is 6.1.3. The KB article below should cover your situation.

- https://support.quest.com/rapid-recovery/kb/219326/rapid-recovery-install-completes-with-a-digitally-signed-driver-is-required-warning-on-windows-2016-windows-10-with-secure-boot-enabled
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0 matt verhei over 4 years ago in reply to Jose.A.Gonzalez

Follow up problem. When I run the backup recovery disk. The text box that marks as IP says not installed. I installed the agent and restarted the pc already

Edit: I believe my problem is coming from a driver issue. I've downloaded all of the drivers for our surface pro 3's and I have been successful in loading some of the drivers from those files. My network adapter shows that it's driver is up to date and my storage drives. I still have a yellow expiration point to the left of the IP text box though.
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0 Jose.A.Gonzalez over 4 years ago in reply to matt verhei

So you were able to get the agent installed properly, and also able to back it up.

It sounds like you are going through actions for testing a bare metal restore, from you follow-up post here.

Surface Pro considerations for a bare metal restore can be a bit tricky due to its connectivity. Please review what this KB has to say about "dongles" and drivers.

- https://support.quest.com/kb/225238/microsoft-surface-pro-4-unable-to-boot-using-bmr-process
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0 Jose.A.Gonzalez over 4 years ago in reply to matt verhei

So you were able to get the agent installed properly, and also able to back it up.

It sounds like you are going through actions for testing a bare metal restore, from you follow-up post here.

Surface Pro considerations for a bare metal restore can be a bit tricky due to its connectivity. Please review what this KB has to say about "dongles" and drivers.

- https://support.quest.com/kb/225238/microsoft-surface-pro-4-unable-to-boot-using-bmr-process
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