A green line below the RemoteScan icon (located in the system tray of the local PC) indicates a virtual channel connection between RemoteScan server and a RemoteScan client. If you are logged in to the remote environment using RDP, RemoteApp, Citrix, VMware, or Ericom, and there is no green line below the RemoteScan icon, first make sure RemoteScan client is installed onto the remote Windows Server you are scanning into.
If RemoteScan is already installed onto the remote server, and there is still no green line below the RemoteScan icon, there may be something blocking the client-server connection.
If you are using Remote Desktop or RemoteApp to connect to the remote server, make sure ports are enabled. If you are using Citrix Receiver or VMware Horizon to connect to the remote server, try reinstalling RemoteScan on the local PC.
If you are running a local antivirus application or software firewall on the local PC, make sure this local software isn't blocking RemoteScan or port 6077 (the default port RemoteScan uses).