No scanner showing on client

I have an install where the client and server were working fine. The computer with scanner got a virus and the person removing it installed Symantec EndPoint. Now the client (without scanner) will not detect a scanner.

It was working fine nothing has changed on the client, nothing in the set up, firewall config, nothing in the logon in script, but I only got it to show "My Scanner" once and not since.
What is causing the problem?

I have uninstalled and reinstalled both ends more than once. I uninstalled the Symantec AV still nothing. The server (the one with the scanner) will show green when connected to the remote computer through Remote Web Workplace but no scanner shows in the aquire image dialog. I need help fast!!! This has been going on for over three weeks.

Also a design suggestion you need to have the client (the one without the scanner) show some kind of indication that the scanner is connected like you have on the server with the green bar. This would aid in troubleshooting. The reason I say this is because with my issue it shows green but nothing is working on the client.
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  • You need to be sure that port 6077 and 6078 are open on your network and that you can telnet from the client machine to the server on port 6077. If you cannot, then something is blocking remotescan from communicating.

    The green bar only is there if you are using RDP to connect to some machine and you are running the Terminal server version.

    If your support is up to date, feel free to contact our support department and we will get you up and running.
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