No scanner showing on client

I have an install where the client and server were working fine. The computer with scanner got a virus and the person removing it installed Symantec EndPoint. Now the client (without scanner) will not detect a scanner.

It was working fine nothing has changed on the client, nothing in the set up, firewall config, nothing in the logon in script, but I only got it to show "My Scanner" once and not since.
What is causing the problem?

I have uninstalled and reinstalled both ends more than once. I uninstalled the Symantec AV still nothing. The server (the one with the scanner) will show green when connected to the remote computer through Remote Web Workplace but no scanner shows in the aquire image dialog. I need help fast!!! This has been going on for over three weeks.

Also a design suggestion you need to have the client (the one without the scanner) show some kind of indication that the scanner is connected like you have on the server with the green bar. This would aid in troubleshooting. The reason I say this is because with my issue it shows green but nothing is working on the client.
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  • Thanks for your help so far.

    I have had had this work fine through the Remote Web Workplace. Nothing has changed with the set up for the computer without the scanner. It has been working for almost 9 months through the Remote Web Workplace, but now I do not (except the once briefly) see a scanner show up as an option on the computer without the scanner.

    I set it up over 9 months ago to go through the RWW. Could something be blocking Remote-Scan on the computer with the scanner? I have put in exceptions in the firewall, turned off the firewall on both computers. I am a Senior Systems Engineer so I am pretty technical. Anything I can do to to troubleshoot this?
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