remotescanserver.exe crashing frequently on multiple windows 10 workstations

we're seeing considerable uptick in the reported errors (event id 1000) by users of the 'remotescanserver.exe' application. the common characteristics are that the users are on windows 10 with fujitsu scanners. the errors all read similar to the following:

Log Name:      Application
Source:        Application Error
Date:          2/28/2019 9:26:39 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WORKSTATION164.domain.local
Description:
Faulting application name: RemoteScanServer.exe, version: 10.661.0.0, time stamp: 0x5a57abe3
Faulting module name: QtCoreFjic4.dll, version: 4.8.5.0, time stamp: 0x54347e0c
Exception code: 0xc0000005
Fault offset: 0x00002043
Faulting process id: 0x1774
Faulting application start time: 0x01d4cd11fa875b03
Faulting application path: C:\Program Files (x86)\RemoteScan Server\RemoteScanServer.exe
Faulting module path: C:\Windows\Twain_32\Fjicube\QtCoreFjic4.dll
Report Id: 49ea51ab-63d3-4507-930f-171e70d2571f
Faulting package full name:
Faulting package-relative application ID:

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