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To help our user community locate and post topics about their primary interest, we organize our community forum by product user communities. Click here to see a full listing of forums.

    • 03 Feb 2017 at 08:04 PM
    • Started by Jason.Willard on 03 Feb 2017 at 08:04 PM
    • RemoteScan Netlogon Installation and Configuration

      Netlogon installation is helpful in situations where you are regularly adding new users to a Windows server, or if you are managing a Terminal Services, Citrix, or VMware environment where users do not have persistent user files.

      For these situations...

      • RemoteScan
      • 4755 views
      • 0 replies
    • 25 Jan 2017 at 04:55 PM
    • Started by Jason.Printz on 25 Jan 2017 at 04:55 PM
    • Showing/Hiding the RemoteScan Client User Interface

      The RemoteScan Client Interface is a simple TWAIN scanning user interface that will normally appear when utilizing RemoteScan within a remotely hosted scanning application.  This interface provides the user the ability to modify scan settings such as DPI...

      • RemoteScan
      • 3032 views
      • 0 replies
    • 18 Jan 2017 at 06:29 PM
    • Started by Jason.Printz on 18 Jan 2017 at 06:29 PM
    • RemoteScan Double Hop

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      We are occasionally asked if RemoteScan has the ability to “hop” from a remote desktop scanning workstation to a Terminal Server and then from there to a second Terminal Server.  While the need for this scenario is rare, it is occasionally...

      • RemoteScan
      • 3282 views
      • 0 replies
    • 26 Aug 2016 at 10:52 PM
    • Started by Madison.Z on 26 Aug 2016 at 10:52 PM
    • Our RemoteScan Installation of Server Forum has Moved!

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      We’re excited to announce the launch of our brand new RemoteScan Community Forum!  You can post questions or suggestions about RemoteScan products in the new forum as part of an active discussion. If you posted a question below in this forum that...

      • RemoteScan
      • 3220 views
      • 0 replies
    • 26 Aug 2016 at 10:48 PM
    • Started by Madison.Z on 26 Aug 2016 at 10:48 PM
    • Our RemoteScan Installation of Client Forum has Moved!

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      We’re excited to announce the launch of our brand new RemoteScan Community Forum!  You can post questions or suggestions about RemoteScan products in the new forum as part of an active discussion. If you posted a question below in this forum that...

      • RemoteScan
      • 3221 views
      • 0 replies
    • 23 Aug 2016 at 09:16 PM
    • Started by Jason.Willard on 23 Aug 2016 at 09:16 PM
    • Where can I install RemoteScan server?

      RemoteScan server may be installed in any Windows environment which is a user endpoint with a USB-attached or network-attached image capture device. This is typically a local PC, thin client, or tablet. This endpoint becomes the "scan server."...

      • RemoteScan
      • 3391 views
      • 0 replies
    • 23 Aug 2016 at 08:55 PM
    • Started by Jason.Willard on 23 Aug 2016 at 08:55 PM
    • Where can I install RemoteScan client?

      RemoteScan client may be installed in any Windows environment where you want to an application to receive a scanned image via TWAIN or ISIS. This is typically a remote environment (e.g. terminal server, Citrix server, VMware server, MS Azure, or remote Windows...

      • RemoteScan
      • 3278 views
      • 0 replies
    • 23 Aug 2016 at 07:25 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:25 PM
    • RemoteScan not connecting to a scanner

      If there are any old or unused scanner drivers installed onto the local PC, we recommend removing these, as they may cause issues with RemoteScan connecting to working local scanners. You can check which local TWAIN drivers are currently installed on a...

      • RemoteScan
      • 4853 views
      • 0 replies
    • 23 Aug 2016 at 07:11 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:11 PM
    • RemoteScan is showing "Registered to: Illegal Copy"

      If RemoteScan is showing it is registered to "Illegal Copy" on the local PC, it is likely due to a corrupted install of RemoteScan on the local PC, caused by antivirus software.

      To correct this, re-download the RemoteScan installer from a PC...

      • RemoteScan
      • 3100 views
      • 0 replies
    • 23 Aug 2016 at 06:55 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:55 PM
    • No green line under RemoteScan icon

      A green line below the RemoteScan icon (located in the system tray of the local PC) indicates a virtual channel connection between RemoteScan server and a RemoteScan client. If you are logged in to the remote environment using RDP, RemoteApp, Citrix, VMware...

      • RemoteScan
      • 2951 views
      • 0 replies