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ora_setup fails

We are installing Shareplex on a Linux box running Oracle 12 database. When running the ora_setup, it fails with

Enter password for the DBA account, which will not echo :

connecting--This may take a few seconds.

validating user name and password. . . This may take a few seconds.
Error! Unable to login using the user name and password just entered. the event_log has

Error    2018-09-06 13:02:46.718013 24176 1382421056 ora_setup: 12032 - OCIServerAttach failed with ORA-12547   [ora_setup] [module osp]

TNSPING works and sqlplus with the same user works. Any ideas will be appreciated, we are at a standstill

  • Hi Riotto,

    Please login to the support website support.quest.com/SharePlex and create a support request. Our available support engineer will review the logs and help you resolve the issue.

  • Try connecting using sqlplus via tnsname as follows:

    sqlplus <user>/<pass>@<TNSNAME>

    Then try without TNSNAME after setting environment:

    sqlplus <user>/<pass>

    Try connecting as sysdba:

    sqlplus / as sysdba

    The outcome of the three tests above may provide some insight as to root cause. If only the connection via TNS fails but "tnsping" works it _may_ point to a permission issue at OS level.