Remote Scan Client Not working for one user

I cannot get remote scan client to work for one user. All other users work fine. I have given this user full access to the twain_32 directory, twain.dll, twain_32.dll, twunk_16.exe, and twunk_32.exe. I have made this user a domain admin, turned off the windows firewall but the remote scan dialog box will not appear. I have tested this with multiple users that do not have admin rights with the firewall turned on and it works for all of them. Unfortunately, I have the remote scan server license on the one user that it does not work for. Remote scan client is installed on a windows 2003 terminal server. I am using version 9.432 I do not no what else to do. Please help. Thank you.
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  • Have you tried logging in as that particular user and while logged in as that user run the remotescan installer? (make sure NOT to select update all users in this particular case if you see that option). Try doing that and then see if RemoteScan(TM) shows up as a scanner choice
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  • Have you tried logging in as that particular user and while logged in as that user run the remotescan installer? (make sure NOT to select update all users in this particular case if you see that option). Try doing that and then see if RemoteScan(TM) shows up as a scanner choice
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