Remote Scan Client Not working for one user

I cannot get remote scan client to work for one user. All other users work fine. I have given this user full access to the twain_32 directory, twain.dll, twain_32.dll, twunk_16.exe, and twunk_32.exe. I have made this user a domain admin, turned off the windows firewall but the remote scan dialog box will not appear. I have tested this with multiple users that do not have admin rights with the firewall turned on and it works for all of them. Unfortunately, I have the remote scan server license on the one user that it does not work for. Remote scan client is installed on a windows 2003 terminal server. I am using version 9.432 I do not no what else to do. Please help. Thank you.
Parents
  • The third party program we are using for scanning is called Infothek Scan 11. In this program for the problem user I click File, select scanner, a scan box pops up for a millisecond and then disappears. With every other user that I have tested, when I click file select scanner, the same box comes up and stays there until I click select. The box shows my scanner as Remote Scan(TM) 9.432 32-32. After I click select I push the scan button and the remote scan box appears.
Reply
  • The third party program we are using for scanning is called Infothek Scan 11. In this program for the problem user I click File, select scanner, a scan box pops up for a millisecond and then disappears. With every other user that I have tested, when I click file select scanner, the same box comes up and stays there until I click select. The box shows my scanner as Remote Scan(TM) 9.432 32-32. After I click select I push the scan button and the remote scan box appears.
Children
No Data