Remote Scan Client Not working for one user

I cannot get remote scan client to work for one user. All other users work fine. I have given this user full access to the twain_32 directory, twain.dll, twain_32.dll, twunk_16.exe, and twunk_32.exe. I have made this user a domain admin, turned off the windows firewall but the remote scan dialog box will not appear. I have tested this with multiple users that do not have admin rights with the firewall turned on and it works for all of them. Unfortunately, I have the remote scan server license on the one user that it does not work for. Remote scan client is installed on a windows 2003 terminal server. I am using version 9.432 I do not no what else to do. Please help. Thank you.
Parents
  • As part of my troubleshooting I reinstalled Remote Scan logged in as the problem user but ran the installation as administrator. When I did this the installation process was slightly different. I was given the option to allow Microsoft Word, Excel, Picture Manager (maybe some others I can't remember for sure). I checked the boxes to allow these programs to scan using remote scan. Now using Microsoft Word the remote scan window appears for the problem user. It still will not appear using my preferred propgram which is Infothek Scan 11. Logged in as any other user I can access remote scan when using Infothek Scan 11.
Reply
  • As part of my troubleshooting I reinstalled Remote Scan logged in as the problem user but ran the installation as administrator. When I did this the installation process was slightly different. I was given the option to allow Microsoft Word, Excel, Picture Manager (maybe some others I can't remember for sure). I checked the boxes to allow these programs to scan using remote scan. Now using Microsoft Word the remote scan window appears for the problem user. It still will not appear using my preferred propgram which is Infothek Scan 11. Logged in as any other user I can access remote scan when using Infothek Scan 11.
Children
No Data