Remote Scan Client Not working for one user

I cannot get remote scan client to work for one user. All other users work fine. I have given this user full access to the twain_32 directory, twain.dll, twain_32.dll, twunk_16.exe, and twunk_32.exe. I have made this user a domain admin, turned off the windows firewall but the remote scan dialog box will not appear. I have tested this with multiple users that do not have admin rights with the firewall turned on and it works for all of them. Unfortunately, I have the remote scan server license on the one user that it does not work for. Remote scan client is installed on a windows 2003 terminal server. I am using version 9.432 I do not no what else to do. Please help. Thank you.
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