No scanner showing on client

I have an install where the client and server were working fine. The computer with scanner got a virus and the person removing it installed Symantec EndPoint. Now the client (without scanner) will not detect a scanner.

It was working fine nothing has changed on the client, nothing in the set up, firewall config, nothing in the logon in script, but I only got it to show "My Scanner" once and not since.
What is causing the problem?

I have uninstalled and reinstalled both ends more than once. I uninstalled the Symantec AV still nothing. The server (the one with the scanner) will show green when connected to the remote computer through Remote Web Workplace but no scanner shows in the aquire image dialog. I need help fast!!! This has been going on for over three weeks.

Also a design suggestion you need to have the client (the one without the scanner) show some kind of indication that the scanner is connected like you have on the server with the green bar. This would aid in troubleshooting. The reason I say this is because with my issue it shows green but nothing is working on the client.
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  • The green bar does show up even going through Remote Web Workplace. But no scanner is showing on the computer without the scanner. Like I said it did work before.

    So would using telnet work when they connect through Remote Web Workplace? And I am not sure there is anything blocking it because like I said I did get the "My Scanner" to show up once but when I logged off the remote computer and then logged back on it wasn't working again.

    As for support this is a client of mine so I have no control over that.

    Can you please explain the differences between connecting through a normal rdp connection and connecting through Remote Web Workplace?
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  • The green bar does show up even going through Remote Web Workplace. But no scanner is showing on the computer without the scanner. Like I said it did work before.

    So would using telnet work when they connect through Remote Web Workplace? And I am not sure there is anything blocking it because like I said I did get the "My Scanner" to show up once but when I logged off the remote computer and then logged back on it wasn't working again.

    As for support this is a client of mine so I have no control over that.

    Can you please explain the differences between connecting through a normal rdp connection and connecting through Remote Web Workplace?
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