Problem with Remotescan under Windows 2003 / Citrix PS4.0

Hello,

After we have migrated our Servers from Windows 2000 / Citrix Metaframe XP to Windows 2003 / Citrix Presentation Server 4.0 we have some problems with Remotescan.
I have installed Remotescan on the new Servers with default options and i have checked if there were all the files on the Homedrive.
If i start Word 2000 on the TS, i can select the remotescan device and all works fine. But if i start another application, the remotescan device does not appear "Unable to scan. Unable to open default TWAIN Device"...
On Windows 2000 TS all works fine with the same application. Where can the problem be?

Regards
Jan
Parents
  • It sounds like perhaps you are trying the other applications with a different user than the one you used for testing MSFT Word. The applications themselves all execute the same call to get the list of available TWAIN devices, so having it appear and work in in MSFT Word indicates it is configured correctly.

    If the applications are published apps, are they published under the same user as your test with Word?
Reply
  • It sounds like perhaps you are trying the other applications with a different user than the one you used for testing MSFT Word. The applications themselves all execute the same call to get the list of available TWAIN devices, so having it appear and work in in MSFT Word indicates it is configured correctly.

    If the applications are published apps, are they published under the same user as your test with Word?
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