Problem with Remotescan under Windows 2003 / Citrix PS4.0

Hello,

After we have migrated our Servers from Windows 2000 / Citrix Metaframe XP to Windows 2003 / Citrix Presentation Server 4.0 we have some problems with Remotescan.
I have installed Remotescan on the new Servers with default options and i have checked if there were all the files on the Homedrive.
If i start Word 2000 on the TS, i can select the remotescan device and all works fine. But if i start another application, the remotescan device does not appear "Unable to scan. Unable to open default TWAIN Device"...
On Windows 2000 TS all works fine with the same application. Where can the problem be?

Regards
Jan
Parents
  • The only thing that there is to check in that case is that the required files are in the proper homedrive and homepath as well as in the system windows folder. Insure that you are looking at the correct homedrive and homepath by bringing up a command prompt and type "set". Look at what it says for homedrive and homepath and insure those files are in there.

    then double check to be sure those same files are in c:\windows for the server.
Reply
  • The only thing that there is to check in that case is that the required files are in the proper homedrive and homepath as well as in the system windows folder. Insure that you are looking at the correct homedrive and homepath by bringing up a command prompt and type "set". Look at what it says for homedrive and homepath and insure those files are in there.

    then double check to be sure those same files are in c:\windows for the server.
Children
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