Problem with Remotescan under Windows 2003 / Citrix PS4.0

Hello,

After we have migrated our Servers from Windows 2000 / Citrix Metaframe XP to Windows 2003 / Citrix Presentation Server 4.0 we have some problems with Remotescan.
I have installed Remotescan on the new Servers with default options and i have checked if there were all the files on the Homedrive.
If i start Word 2000 on the TS, i can select the remotescan device and all works fine. But if i start another application, the remotescan device does not appear "Unable to scan. Unable to open default TWAIN Device"...
On Windows 2000 TS all works fine with the same application. Where can the problem be?

Regards
Jan
Parents
  • Hi,

    I have checked for all files in H:\Windows and C:\Windows and it is ok.

    In Word i can see "RemoteScan(TM)", thats correct.

    No there is no option to configure the TWAIN Module in the other software.
    I dont understand this, because on Windows 2000 and Citrix Metaframe XP, it has worked without problems.
Reply
  • Hi,

    I have checked for all files in H:\Windows and C:\Windows and it is ok.

    In Word i can see "RemoteScan(TM)", thats correct.

    No there is no option to configure the TWAIN Module in the other software.
    I dont understand this, because on Windows 2000 and Citrix Metaframe XP, it has worked without problems.
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