Problem with Remotescan under Windows 2003 / Citrix PS4.0

Hello,

After we have migrated our Servers from Windows 2000 / Citrix Metaframe XP to Windows 2003 / Citrix Presentation Server 4.0 we have some problems with Remotescan.
I have installed Remotescan on the new Servers with default options and i have checked if there were all the files on the Homedrive.
If i start Word 2000 on the TS, i can select the remotescan device and all works fine. But if i start another application, the remotescan device does not appear "Unable to scan. Unable to open default TWAIN Device"...
On Windows 2000 TS all works fine with the same application. Where can the problem be?

Regards
Jan
Parents
  • What version of the RemoteScan installer are you using. Be sure to download the most recent and use it.

    Again, as long as those files are there, there is nothing else to check. The fact that it is working in MSFT word under the same account (the same account is critical here) then there is nothing else to check and RemoteScan is configured correctly. It would indicate there is something with the other application.

    If you have a current support contract, fill free to call our tech support line
    406-721-0276 and we can use gotomeeting to log onto your machine if you would like, though we would start by checking the above things.
Reply
  • What version of the RemoteScan installer are you using. Be sure to download the most recent and use it.

    Again, as long as those files are there, there is nothing else to check. The fact that it is working in MSFT word under the same account (the same account is critical here) then there is nothing else to check and RemoteScan is configured correctly. It would indicate there is something with the other application.

    If you have a current support contract, fill free to call our tech support line
    406-721-0276 and we can use gotomeeting to log onto your machine if you would like, though we would start by checking the above things.
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