Feliciano Luis, “Feli,” is the Chief Customer Officer at Quest Software and brings more than 25 years of experience leading global Customer Success, Professional Services, and post-sales teams at some of the world’s top technology brands. An accomplished global customer executive, Feli has scaled multi-billion-dollar portfolios, built high-performing teams, and transformed customer success into engines of retention, value, and growth.

At Quest, Feli will focus on accelerating customer outcomes, strengthening partnerships, and building a unified, customer-centric culture across the company.

Previously he served as Vice President of Customer Success and Services at Genesys, optimizing the customer lifecycle through trusted relationships. He has also held leadership roles Cloudflare, Salesforce, Cisco, and KPMG Consulting, which has shaped his passion for operational excellence, team development, and delivering measurable impact.

Based in New York, Feli is a proud father of three, a vegetable gardener, a home chef, and a devoted Penn State football fan.