Foglight® end user management monitors application user quality of experience and provides the visibility needed for multiple stakeholders to achieve business goals.
Foglight captures every user session allowing business to analyze and quickly adjust for market changes while simultaneously allowing IT to replay real end-user interactions and triage availability and performance problems.
Foglight manages the user quality of experience from three perspectives.
- Business Perspective—examine and uncover trends in customer buying patterns, conversion rates and preferences.
- End User Perspective—provide visibility into the real user experience with session replay and associate application issues with their effect on end users and the business.
- IT Perspective—provide visibility into availability and response times delivered via Web or fat-client applications and take corrective action when necessary using a combination of synthetic transactions and passive monitoring.
End User Management Overview (Video: 6 min.)
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Customer Success
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