MessageStats Business Insights

Stop guessing. Get answers with messaging intelligence.

MessageStats Business Insights, a component of MessageStats, provides your organization with a powerful solution for email mining and analytics. With Business Insights, data trapped in your messaging system is transformed into messaging intelligence, giving both your IT staff and business users the answers they need to meet their business objectives and to improve and protect the business.

With MessageStats Business Insights, business managers can view messaging insights and trends in a familiar dashboard accessible from any popular browser, without expensive technical training or help from IT. For example:

  • Sales managers can make sure that their teams are engaging in the right amount of communications with customers or prospects at the right time to help ensure that an open opportunity progresses.
  • Support managers can track how the volume of email to their teams fluctuates during different time periods, so they can ensure the help desk is staffed appropriately.
  • General managers can see how much team members are collaborating with one another to identify needs for coaching and opportunities for growth.
  • Managers can determine which employees are engaging in excessive personal use of the messaging systems, including social networking.
  • HR managers can determine whether employees are leaking sensitive corporate content or IP outside the organization, and investigate allegations of harassment.

Features & Benefits

  • Enables better business decisions – MessageStats Business Insights transforms data trapped in email into intelligence to improve and protect the business, simplifying the mining of messaging data.  It provides insights that add value to the messaging investments you’ve already made.
  • DLP reporting: Customizable DLP reports for on-premises Exchange complement the Exchange Online DLP reports provided natively. Reports on high-severity violations and the number of DLP violations over time enable administrators to drill into specifics including severity, violation date and the policy that triggered the violation. Granular reporting makes it easier for organizations to take corrective action.
  • Customizable The dashboard provides an overview of insights grouped into categories (such as “personal,” “customer,” etc.). Users can easily customize the dashboard to meet their individual everyday needs, and they can also easily refine it on the fly to reflect the changing priorities of the business.
  • Easy to use – MessageStats Business Insights is so easy that no expensive technical training is needed. Line-of-business managers can easily configure the dashboard to provide exactly the insights they need, and they can access the tool from any of the popular browsers (and even an iPad). By putting intelligence in the hands of business managers, MessageStats not only reduces the burden on IT admins for one-off requests, but also reduces business risk by enabling business users to determine which events or trends require further investigation.
  • Secure – By default, each user has access to only their own messaging data and insights. You can also choose to give managers access to the data of staff who report to them.  Access can be delegated or set for either subsets of users (for a project) or global access (e.g., for HR or legal purposes). You can count on Business Insights to ensure that only authorized users can see your data.
  • Quick to deploy – With MessageStats Fast Deploy technology, a typical installation can be accomplished in a matter of minutes.  No software is required on the desktop.  All access is via a Web browser, making it easy for business users to get access.
  • On-premises or hybrid – MessageStats Business Insights supports both Microsoft Exchange on-premises and Office 365 configured in a hybrid deployment, ensuring you can continue to use the same tool whether you stay on-premises or move to a hybrid environment. 

Screenshot

Business Insights – Home Page

Business Insights - Home Page

MessageStats Business Insights, a component of MessageStats, transforms the data in your messaging system into intelligence that is easy for both IT and business managers to access and use.

Business Insights - Results Displayed (Trend View)

Business Insights - Results Displayed (Trend View)

MessageStats Business Insights mines your messaging data to provide real business information, such as which employees are sending the most email, which subject keywords are the most common, and which customers are getting the most attention.

Business Insights – Data Loss Prevention Reporting (overview)

Business Insights - Data Loss Prevention Reporting (overview)

MessageStats Business Insights provides insight into the number and types of DLP matches over a period of time.

Business Insights – Data Loss Prevention Reporting (details view)

Business Insights - Data Loss Prevention Reporting (details view)

MessageStats Business Insights provides a detailed view that enables administrators to drill into specifics including severity, match date and the rule that triggered the violation.

Company-Wide Communications (Response Times)

Company-Wide Communications (Response Times)

MessageStats Business Insights can show you how much time it takes for your employees to respond to customer communications.

Sys Reqs

System Requirements

Before installing MessageStats Business Insights, ensure your system meets the following minimum hardware and software requirements:

ProcessorMinimum: Quad core 64-bit computer.
RAMMinimum: 16 GB.
Disk

The following storage is required for installation and operation:

  • 100 MB for the application.
  • 500 MB for the SQL configuration database.
  • For the Storage Engine service, the required storage depends on the number of mailboxes from which you are gathering data. For specific information about the required storage, see the MessageStats Business Insights Deployment Guide.
Operating System
  • Windows 7 (64 bit version) or later

        -OR-

  • Windows Server 2008 R2 (SP 1) or later
Configuration Database
  • SQL Server 2008 or later

        -OR-

  • SQL Server Express 2008 or later
Web SiteIIS (Internet Information Services) 7.0

For the required configuration, see the MessageStats Business Insights Quick Start Guide.

Data Engine Service
  • Microsoft .NET Framework 4 (full version) or later
  • WCF Data Services 5.0 for OData Version 3

To download WCF Data Services 5.0 for OData, see the following link:
http://www.microsoft.com/en-us/download/details.aspx?id=29306

Storage Engine Service64-bit Java Runtime Environment (JRE) 1.6 or later
Storage Engine Service64-bit Java Runtime Environment (JRE) 1.6 or later.
Gathering Environment

The following environments are supported for data collection:

  • Exchange 2010 (SP1 or later)
  • Exchange 2007 (SP1 or later)
  • Exchange 2013
  • Office 365 (hybrid deployment)

For information about the rights and permissions needed to configure the MessageStats Business Insights and to gather information from on-premise Exchange 2010 (SP1 and later), Exchange 2007 (SP1 and later), and Exchange 2013 environments and from Office 365 (hybrid deployment), see the MessageStats Business Insights Deployment Guide.

For information about how to view, modify, and create Insights, see the MessageStats Business Insights Quick Start Guide.