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Howard County, Maryland, improves security and service availability, while saving hours of IT work, with solutions from Quest.

If an account is accidentally deprovisioned, we can use Active Roles to bring it back — with all the same permissions — in just two clicks…. This one tool saves us hours of work.

Terrance Diggs, Service Desk Manager

Howard County provides a wide range of services to its 300,000 residents, from public safety to permits and licenses to health services to corrections facilities. Behind the scenes, a small IT team must ensure that systems and data are available and accessible to exactly the right people. With native tools, that was proving to be a serious challenge. But the county now relies on a set of Microsoft platform management solutions from Quest, which deliver all the necessary functionality — while saving the IT team hours of work. Specifically, the Quest solutions:

  • Improve security by eliminating the need to grant domain admin rights to departmental IT teams
  • Ensure high service availability with accurate user provisioning and de-provisioning in just one or two clicks
  • Protect security and system availability by making proper Group Policy management easy
  • Speed troubleshooting and compliance reporting with automated change auditing
  • Ensure business continuity with reliable backup and recovery, and disaster recovery

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