KACE Kontinuing Education Sessions

Time: 11:00 AM EST
Location: Microsoft Teams

Staying current with Dell updates isn’t just a recommendation—it’s essential for protecting your IT environment. Regular updates are your first line of defense against cyber threats, system instability, and compliance issues.

For organizations with high-security requirements, air-gapped patching provides an added layer of protection by deploying updates without a direct internet connection—minimizing risk and maximizing control.

Simplify patch management with KACE Systems Management Appliance (SMA). Gain centralized visibility and control to streamline Dell updates, track warranties, and stay ahead of potential issues. Combine it with KACE Systems Deployment Appliance (SDA) for seamless driver management through Dell Driver Feed.

Learn how to:

• Automate Dell updates and patching
• Manage Dell warranties effortlessly with KACE SMA
• Leverage Dell Driver Feed with SDA for hassle-free deployments

Don’t wait—secure your systems and empower your IT team.

The shift from traditional endpoint management to modern management is reshaping the way IT teams secure, deploy and manage devices in today’s dynamic workplace. As organizations embrace cloud-first strategies and hybrid work environments, understanding the strengths and limitations of each approach is critical for making informed decisions.

• Key differences between traditional and modern management
• Legacy tool's strengths
• The flexibility of modern tools
• Security implications in both models and strategies for balancing flexibility and control.

The Service Desk is the backbone of IT operations, ensuring smooth communications, issue resolution, and user satisfaction. However, maintaining a high-performing service desk requires the right strategies, tools and processes.

Watch this educational on-demand webinar to explore best practices for optimizing your KACE Service Desk. 

We'll discuss ways to:

• Streamline workflows for faster issue resolution
• Take advantage of the different tools available in the SMA
• Measure success with the right metrics
• Prepare your service desk for future challenges including remote support.

Don’t miss this opportunity to elevate your IT support game and enhance your organization’s productivity!

Are you looking for a more efficient way to deploy images with your SDA? Watch this insightful, educational on-demand webinar where we dive into the strengths of the SDA and why it often outperforms provisioning.

In this session, you will learn:

• How the SDA ensures consistent and reliable device setups
• Why imaging is faster and simpler
• Best Practices
• Real-world use cases where imaging is the clear winner over provisioning

Watch our January KKE installment, where we deep dive into Windows scripting essentials, on demand!

In this session, we covered: The fundamentals of scripting, from PowerShell to batch files

• Practical examples showing how scripts can automate repetitive tasks, manage system configurations and improve workflow efficiency
• Best practices for creating Windows scripts that will save time and reduce errors

Whether you’re a scripting pro or just getting started, discover how to unlock the full potential of Windows scripting.

Are Windows feature updates slowing you down? Watch our December KKE session where we tackled the most common challenges, including:

• Compatibility issues that can disrupt your system
• Handling large updates and managing time effectively
• Dealing with bugs and stability problems

We’ll dive into planning strategies and tips to help you prepare for both simple and complex feature updates.

Watch our November KKE session where we showcased the powerful new KACE Remote Control feature.

Explore how customers are using our remote-control technology to:

• Boost productivity by streamlining IT tasks
• Reduce downtime with quicker remote issue resolution
• Enhance security through controlled access

Get the most out of KACE Remote Control.

Looking to track assets in a CSV? Opt for the SMA – it’s a powerful tool that can significantly streamline the process, saving you time and effort!

During this KKE session, we discuss how the SMA does half the work for tracking assets such as laptops and desktops, and how the “Asset” feature can track other asset types, such as peripherals, consumables, contracts, purchase orders, and more.

Join us as we discuss:

• Inventory vs. assets 
• Managing different types of assets 
• Relating assets
• Importing assets from a CSV U
• sing the KACE Go app

Does your organization utilize outdated or cumbersome processes that slow down the service desk? Without standardized workflows, service quality can be inconsistent and lead to delays in issue resolution.

A service desk workflow is a structured way of handling custom queries and technical issues. Essentially, it is a step-by-step plan that helps support teams organize and solve problems efficiently. 

Tune in to this on demand KKE session, where we cover:

• Ticket templates vs. process templates
• Examples of process templates
• How to create a template

It’s no secret that regular and comprehensive patching helps to maintain a secure IT environment. But are your patch management processes up to snuff?

Watch this pre-recorded discussion on patching best practices, to discover:

• How to develop a robust strategy for managing patches across your organization
• The nuances of OS patching
• Insights into effective application patching techniques to prevent vulnerabilities
• Troubleshooting tips and tricks to address common patching issues

Not using labels in the SMA can lead to disorganization, increased errors, weaker security and a lack of control over IT resources. Labeling is a key component of any IT management strategy, but especially in environments where the SMA is used.

Watch this on-demand discussion on the critical role of labels in the SMA, where we covered:

• The importance of labels
• Different types of labels
• Labeling best practices

Whether you're new to using labels or looking to refine your approach, this session will equip you with the skills and know-how to utilize labels effectively.

Watch the first installment of our webcast series as we highlight the exciting new changes in SMA 14.0. Our panel of experts discusses the enhancements and improvements to the SMA and their impact on you as a customer.

Speakers:

• Jillian Salamon, Solutions Consultant
• Mark Gonzales, Services Manager
• Juan Santamaria, Enterprise Technical Support