Join us for an engaging and informative webcast in our SharePlex Skills 101 series, where we explore essential skills and best practices for maximizing your experience with SharePlex support.
Topics that will be discussed include:
- Clarifying severity levels for service requests to ensure timely responses to your needs
- Navigating our knowledge base articles: discover where to find them and how to effectively utilize this valuable resource
- Understanding the basic logs required for our support team to diagnose and resolve issues efficiently
- The importance of remote sessions in troubleshooting and problem-solving
- The escalation process: when and how to escalate issues for prompt attention
- Collaborating with our Development team: knowing when to engage and what critical information to share
- An overview of our 24/7 support structure and how it operates to assist you at any hour
- Recognizing support limitations and understanding when to engage Professional Services for specialized assistance.
- Providing feedback through support surveys to help us improve our services
Speakers: Anu Maddukuri & Gabriel Brown