- 12th Annual Confirmit ACE Awards Recognize Outstanding Dedication to Improving Customer Experiences
Aliso Viejo, CA, May 16, 2017 – Quest Software, a global systems management and security software provider, today announced it has won a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category.
Established in 2005, Confirmit’s ACE Awards program honors outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates Quest’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. Quest earned the Confirmit ACE Award based on its commitment to capturing and acting upon feedback from customers about their experience with support, customer service, and licensing. Last year, Quest expanded their support survey to also include feedback on customer service and licensing interactions to ensure a holistic view of their customers’ experiences.
“This is our eighth consecutive year being recognized as a Confirmit ACE Award winner and is a true testament to our dedication to the customer experience and the importance of our customer-first culture,” said Michael Mauger, Executive Director, Quest Support and Services Operations. “Our Voice of the Customer program has been a key driver in our organization to provide end-to-end customer value, and this recognition from Confirmit is a proof-point that our efforts to deliver an excellent customer experience are paying off.”
“We’re delighted to honor Quest as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and Quest continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2016. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Quest helps solve the complex technology and security problems that stand in the way of organizations’ ability to always be ready for what’s next. With Quest solutions, companies of all sizes can reduce the time and money spent on IT administration and security, so they have more time to focus on and invest in business innovation. Quest has more than 100,000 customers worldwide across its portfolio of software solutions spanning information management, data protection, endpoint systems management, identity and access management, and Microsoft platform management. For more information, visit www.quest.com.
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