We may also seek your explicit consent to process certain Personal Data collected on This Website or volunteered by you. Kindly note that any consent will be voluntary. In case you do not grant the requested consent to the processing of your Personal Data or if you later inform Quest (in accordance with the “Contact Us” section below) that you do not want Quest to further process your Personal Data, the (further) use of certain offerings or services of Quest may be either not possible or limited in scope.
When do we collect Personal Data?
We may ask you to provide Your Personal Data when you:
Personal Data We Collect
Personal Data we request may include your email address, name, home address, billing information and telephone number. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences, and geographic location. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.
We may collect information about your visits to This Website, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with This Website. We may also collect certain information when you visit This Website or third-party websites, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our sites if you click on a link on our sites. We may also collect information when you open email messages from us or click on links within those email messages.
We may combine the information we collect as a result of your interactions with us with information obtained through other sources within our affiliated and subsidiary companies for various reasons including to offer you a more consistent and personalized experience in your interactions with us. We may also supplement the information we collect with information obtained from other sources.
How We Use Personal Data
We use your Personal Data to:
Transfers of Personal Data
Personal Data we collect may be stored and processed in the United States or any other country in which the entities represented by our affiliated and subsidiary companies or Business Partners maintain facilities. We ensure that such storage and processing is subject to appropriate levels of protection to safeguard your Personal Data. Further, Quest ensures that for any transfer of Personal Data to a country outside the EU/EEA it has adequate safeguards in place for the transfer of personal data to third countries. These safeguard may include agreements incorporating the EU standard contractual clauses.
Quest takes its responsibility for managing security and compliance very seriously and has established policies, processes and controls designed to ensure the protection of your Personal Data, including a variety of security strategies intended to prevent unauthorized access to your Personal Data. These policy statements and security strategies are explained and described on our website at: www.quest.com/legal.
Quest evaluates and responds to reports of incidents that might involve unauthorized access to Personal Data. If we become aware that Personal Data has been compromised or mishandled, we report any such action or activity to you in accordance with prevailing legal and/or contractual requirements.
Recipients of Personal Data
We may share Personal Data with our affiliated and subsidiary companies or Business Partners to carry out transactions you request, to make our business more responsive to your needs, to provide you with information about our products and services, or for research and analysis. We may also disclose Personal Data in connection with legal orders from law enforcement or other government bodies; as required by law or regulation; to protect our rights as well as those of our affiliated and subsidiary companies, our customers, the public, or others; to combat fraud or criminal activity; or with your consent.
In addition, we may share Personal Data with Business Partners that help us or our affiliated and subsidiary companies to carry out transactions you request, or to customize, analyze and/or improve our communications or business relationship with you. Such Business Partners may include a payment processor to bill you for services and an email service provider to send out emails on our behalf. These communications may include requests relating to our products or services. We will only share Personal Data with Business Partners who share our commitment to protecting your Personal Data. Except as described above, we will not disclose Personal Data to third parties for their own marketing purposes unless you have provided consent.
We may share information with a purchaser of Quest Software or all or some of the companies or products comprising our business group, including our affiliated and subsidiary companies.
We may aggregate or de-identify information so that it does not identify you and share that and other non-Personal Data with third parties for any purpose.
Selecting Your Communications Preferences and Opting Out of Marketing
You may choose to receive or not receive marketing communications from us by indicating your preferences. If you would prefer not to receive future marketing communications, or wish to change or modify information previously provided or delete inaccuracies, please contact us at firstname.lastname@example.org. Upon receipt of your request, your information will be updated as soon as possible, but no later than ten (10) days after our receipt of your request. We will respond to all requests for access to your Personal Data within 30 days. We will retain your Personal Data for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even if you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you may have elected to participate.
Collection and Use of Children's Personal Data
We take children's privacy seriously. We do not knowingly collect Personal Data from children under the age of 13 through This Website. If you are under 13 years of age, please do not submit any Personal Data through This Website without the express consent and participation of a parent or guardian.
Cookies and Web Beacons
You have the ability to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of This Website and services that depend on cookies. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Targeted Display Advertising
Adobe: Information regarding the privacy and data collection practices for Omniture.com (offered by Adobe) is located at https://www.omniture.com/en/privacy/policy.
AppNexus: Information regarding the privacy and data collection practices for AppNexus is located at https://www.appnexus.com/privacy-policy.
Demandbase: Information regarding the privacy and data collection practices for Demandbase is located at https://www.demandbase.com/privacy-policy/.
ELOQUA: Information regarding the privacy and data collection practices for Eloqua is located at https://www.eloqua.com/trust/Privacy_Policy.html.
Facebook: Information regarding the privacy and data collection practices for Facebook is located at https://www.facebook.com/policy.php.
Gainsight Information regarding the privacy and data collection practices for Gainsight is located at https://www.gainsight.com/policy/privacy/.
Google & DoubleClick: Information regarding the privacy and data collection practices for DoubleClick (offered by Google) is located at https://www.google.com/privacy/privacy-policy.html.
LeadLander: Information regarding the privacy and data collection practices for LeadLander is located at https://www.leadlander.com/privacy.html.
Marketo: Information regarding the privacy and data collection practices for Marketo is located at https://www.marketo.com/privacy.php.
MediaMath: Information regarding the privacy and data collection practices for MediaMath is located at https://www.mediamath.com/privacy-policy/.
New Relic: Information regarding the privacy and data collection practices for New Relic is located at https://newrelic.com/termsandconditions/privacy.
Quantcast: Information regarding the privacy and data collection practices for Quantcast is located at https://www.quantcast.com/how-we-do-it/consumer-choice/privacy-policy.
RocketFuel: Information regarding the privacy and data collection practices for RocketFuel is located at https://rocketfuel.com/privacy-policy.
Spiceworks: Information regarding the privacy and data collection practices for Spiceworks is located at https://www.spiceworks.com/privacy/.
theTradeDesk: Information regarding the privacy and data collection practices for theTradeDesk is located at https://www.thetradedesk.com/privacy-policy/
“Do Not Track” Signals
Targeted Email Marketing
Some marketing you receive, including email marketing, may also be personalized based on your visits to This Website and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on This Website. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive sent from or on behalf of us.
How We Use Web Beacons
We, or our Business Partners, may use web beacons on This Website, in our email messages, in our advertisements on other websites, or in our advertisements in others' email messages. Similarly, third parties whose content or advertisements appear on This Website may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, advertisements or email messages.
A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email message. Web beacons help us measure the effectiveness of This Website and our advertising in various ways. For example, web beacons may count the number of individuals who visit This Website from a particular advertisement or who make a purchase from This Website after viewing a particular advertisement or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded.
The information we collect through web beacons may include some limited Personal Data, and web beacons allow us to recognize users by accessing our cookies. We may also combine the information that we collect through web beacons with other information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on This Website and undertake internal research.
We prohibit web beacons on This Website from being used by third parties to access Personal Data. We may allow Business Partners to compile individual information or aggregated statistics from the use of web beacons on This Website to determine the effectiveness of online marketing and to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser's site. Aggregate information is anonymous and may include demographic and usage information. No Personal Data about you is shared with Business Partners for this research.
You can make some web beacons unusable by rejecting cookies in your web browser.
How We Secure Personal Data
We are committed to protecting the security of Personal Data. We use a variety of security technologies and procedures to help protect Personal Data from unauthorized access, use and disclosure. When you provide us with sensitive Personal Data (such as financial information) we encrypt that information via SSL. While we strive to protect your Personal Data, we cannot ensure or guarantee that the Personal Data or private communications you transmit to us will always remain confidential, and you do so at your own risk. If you have any questions regarding security you can contact us at email@example.com.
When we use your Personal Data in connection with a SaaS product or service, the data will most often be encrypted both in transit and at rest. When we do engage third party providers for various services, including cloud hosting services for certain aspects of our offerings, we rely on the public policies and protections of those globally available services for the protections we apply to your Personal Data. For a breakdown of the policies of our primary cloud hosting service providers, please visit the Security Guide(s) for the products you are purchasing or using.
Social Media Features
This Website offers publicly-accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.
Links to Third-Party Websites and Services
Page last reviewed September 2020.