About Us
At Quest, our purpose is to solve complex problems with simple solutions. We accomplish this with a philosophy focused on great products, great service and an overall goal of being simple to do business with. Our vision is to deliver technology that eliminates the need to choose between efficiency and effectiveness which means you and your organization can spend less time on IT administration and more time on business innovation.
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Purpose and Values
Our Purpose
Our purpose, vision and values form the foundation of Quest. In this video, Chairman and CEO Jeff Hawn discusses how these principles guide the way we interact with each other, our customers and partners.
Our Values
We believe in ethics, integrity and respect in the workplace – every day. And these aren’t just words. These principles guide how we treat our customers, partners and each other. We strive to:
- We act as stewards of the business
- We do what we promise, and meet our commitments
- We take charge and deliver our best work possible
- We encourage and accept new ideas
- We commit to a direction that benefits the business
- We adapt quickly and with enthusiasm
- We work together to achieve excellence
- We debate and then commit to an aligned direction
- We recognize individual contributions and celebrate team success
- We identify issues quickly and recommend solutions
- We are flexible, responsive, and available
- We deliver the right solution for the problem
- We are passionate about delivering customer value
- We create operational excellence through continuous improvements
- We maintain relevance to our customers by responding creatively to their changing needs
- We share information in an appropriate and timely manner
- We accept and give constructive feedback, even when it’s difficult
- We respect differing opinion
Brand
Our logo
Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It’s a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece – you – to the community, to the new Quest.
Our tagline - Join the Innovation
Three simple words - "Join the Innovation" - urge the community to become part of what we are. First, "join" asks our customers and partners to share this exciting new direction - it's a call to action to participate in an ongoing movement. Next, we say "the" instead of "our" because this is about all of us - not just Quest, but our customers and partners too. Finally, the word "innovation" fuels our industry - and it's our key value proposition. We're saying, "now is the time to innovate."
Executives
Jeff Hawn
Chairman and CEO
As Quest’s Chairman and CEO, Jeff is deeply committed to working relentlessly with colleagues to make the right decisions, create great products and deliver outstanding customer service. It’s important to Jeff that customers find Quest simple to do business with, and he believes everyone at Quest has an important role in delivering on that promise.
Jeff brings more than 15 years’ experience as a software company executive. Before arriving at Quest, Jeff was chairman and CEO of Vertafore, a software provider for the insurance industry. Prior to that he ran the Attachmate Group, identity and infrastructure software provider, as chairman and CEO.
Jeff received a B.S. in Mechanical Engineering from Southern Methodist University and an MBA from the University of Texas at Austin.
John Milburn
President, Identity and Security Management
John is responsible for product, financial and operational direction for all solutions supporting One Identity, a wholly owned business operating under Quest.
Most recently, John served as Executive Director and General Manager for Identity and Access Management Products within Dell Security Solutions, overseeing all aspects of product development and go-to-market. He played a key role in building the portfolio to deliver incremental customer value that resulted in strong business growth. Before joining Dell, John held various general management and vice president roles across Quest, primarily focused on the Microsoft platform and Identity Management product lines at Quest Software. He has more than 20 years of experience in Identity and directory services management. Prior to joining Quest in 1999, John worked as a Directory Services architect for on both the vendor and enterprise side of the table.
John received a B.B.A in Finance from Southern Methodist University.
Kathleen Owens
President, Information Management
Kathleen is responsible for the strategy, execution, and financial results for the Information Management business unit. This includes supporting product management, engineering, all aspects of go to market, and most critically, customer success.
Before joining Quest, Kathleen was President and General Manager of Attachmate and Novell, where she drew on more than 17 years of experience at the company. Prior to taking on leadership of two business units, Kathleen led Attachmate exclusively as the President and GM. Her background includes vice-president of North American sales for Attachmate and number of other sales leadership and operational roles. More recently, Kathleen has worked as a consultant advising on strategy, communication, simplifying process and organizational restructuring. Kathleen is known for her collaborative style, ability to help teams focus and prioritize, and passion for customer success.
Kathleen holds a bachelor's degree from the University of Notre Dame.
Michael Tweddle
President, Platform Management
Michael has more than 17 years of experience working in many areas of enterprise software including Windows management, IT security and compliance software. Most recently, Michael was the Sr. Director of Outbound Product Management for the One Identity business and worked closely with product management, product marketing, customers, partners, and analysts to ensure the business delivered the right portfolio of solutions to market.
Prior to joining the One Identity team, Michael was the Chief Strategy Officer at BetterCloud which delivered SaaS solutions to manage and secure cloud office platforms such as Google Apps and Office 365. Michael has also held various leadership positions in product management at Quest Software/Dell Software, most notably as the executive director of product management for Dell Software’s Windows Management business. Michael is also a founding member of Product Tank Atlanta. With close to 700 members, this group meets quarterly to discuss building, managing, selling, and marketing great software and SaaS solutions.
Michael holds a bachelor in Management Information Systems from Texas Tech University and a MBA, Finance from St. Thomas University.
Ronnie Wilson
President, Data Protection & Endpoint Management
Ronnie serves as President & General Manager of the Data Protection and Endpoint Management business at Quest. Most recently, he led Quest and Dell Software sales organizations in EMEA, where he was responsible for all field operations and product lines sold in the region. Ronnie’s career spans more than 35 years in the IT industry and has held a number of senior executive roles ranging from Corporate Officer in a NASDAQ listed US Corporation and as Group CEO of a FTSE Public company which developed, sold and supported Enterprise Infrastructure Software Solutions to companies across the globe.
Previous senior executive roles include leading the EMEA business of NASDAQ listed Sequent Inc. (now IBM) as VP and GM. Prior to this, he was the only non-German member of Unisys GmbH Board, and then led the Central and Eastern European region (CEE) of Unisys as VP and GM. A further decade was spent at the helm of FTSE listed Macro4 Plc as Group CEO, where Ronnie brought major transformation to rebuild a valuable corporate asset for the shareholders.
Ronnie holds a Master’s degree from the University of Glasgow and is fluent in German and French.
Brad Haque
General Counsel
Brad serves as Quest’s General Counsel and Corporate Secretary. He oversees Quest’s legal organization, including corporate governance and compliance, contracts, mergers and acquisitions, intellectual property and litigation. Prior to joining Quest, Brad held senior legal roles at Amazon, America Online and the Attachmate Group. He started his legal career in private practice in Washington, D.C. Brad earned a Juris Doctor, Summa Cum Laude, from American University and a B.A. in Government from Cornell University.
Carolyn McCarthy
Chief Financial Officer
Carolyn is Senior Vice President and Chief Financial Officer of Quest. She also oversees IT Infrastructure, Procurement and Real Estate. Carolyn joined Quest from Dell where she held a number of senior finance leadership roles, the last one as SVP and CFO of Dell’s Software Division. Prior to Dell she held various finance roles at PepsiCo and EDS.
Carolyn graduated with a bachelor’s degree from Holy Cross College and an MBA from the University of Maryland.
Jean Edelhertz
Executive, Strategic Initiatives
Jean serves as the Executive, Strategic Initiatives at Quest, focusing on cross-functional business transformation.
Jean draws on 20 years of experience leading operational and customer-facing teams in the electronics and software sectors. Most recently, Jean was a Program Executive at Micro Focus, where she oversaw business integration initiatives in sales, sales operations, and customer support. Jean is committed to customer success and fostering a collaborative, empowered work community. Jean holds a BA in International Relations from Pomona College and an MBA from University of California Berkeley.
Katherine Tate
Chief Business Operations Officer
Katherine is Chief Business Operations Officer at Quest, where she is responsible for creating a common operational model across all business units to maximize sales and employee productivity, and ensuring her team makes Quest simple to do business with for our customers and partners. She has a successful and long history of establishing operations as a strategic revenue-generating function by focusing on improving processes and maximizing the customer experience.
Katherine’s career spans technical support, consulting, sales enablement, sales operations, marketing operations, partner programs, IT and technical editing. Prior to joining Quest, Katherine served as Vice President, Global Sales Operations at Micro Focus (which acquired the Attachmate Group in 2014), where she oversaw the teams that simplified and enabled smooth business transactions. In addition to this, she defined and drove the adoption of the vision, mission and beliefs framework for The Attachmate Group.
Katherine received a Technology Management MBA from the University of Washington Foster School of Business, and her Bachelor’s degree in Computer Science from the University of Idaho.
LuAnn Johnson
Chief Human Resources Officer
LuAnn is responsible for leading teams focused on the employee experience: HR, Communications, Facilities and Real Estate. She strives to create the type of culture and environment where people choose to spend time and do their best work.
Prior to joining Quest, LuAnn was the SVP and Chief People Officer for Vertafore, responsible for overseeing high performing HR, Communications and Facilities Management teams, as well as talent acquisition, employee services, engagement and retention, leadership capability and connecting employees to top business goals.
LuAnn is a graduate of the University of Phoenix with a B.S. in Business Administration and an MAOM in Organizational Management.