- 13th Annual ACE Awards Recognize Outstanding Programs and Performance in Customer Experiences
Aliso Viejo, CA, May 17, 2018 – Quest Software, a global systems management and security software provider, today announced it has won a 2018 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honor demonstrates Quest’s exceptional commitment and unique approach to delivering an excellent customer experience.
Established in 2005, Confirmit’s ACE Awards program honor their clients’ dedication and distinct contribution to achieving universal customer excellence. As a ninth consecutive year recipient of a Confirmit ACE Award, Quest has demonstrated unprecedented application of its Voice of the Customer program and its commitment to improving business by addressing customer needs. Quest earned the Confirmit ACE Award based on its commitment to capturing and acting upon feedback from customers to ensure a holistic view about their experience with support, customer service, and licensing.
“We have a customer-first culture at Quest and being recognized year after year as a Confirmit ACE Award winner is a true testament to the value we find in delivering an excellent customer experience,” said Jerid Johnson, Sr. Director, Worldwide Tech Support, Quest Support and Services Operations. “Our Voice of the Customer program supports our ongoing commitment to improving the overall customer experience that will help drive their business growth.”
“We’re delighted to honor Quest with a 2018 Confirmit ACE Award as they have proven time and again their prowess in the Customer Experience field, said Ken Østreng, President and CEO of Confirmit. “Their exemplary customer program demonstrates an innovative approach to understanding their audience, as well as a profound commitment to improving their business based on what they have heard from their clientele.”
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017.
Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Quest helps solve the complex technology and security problems that stand in the way of organizations’ ability to always be ready for what’s next. With Quest solutions, companies of all sizes can reduce the time and money spent on IT administration and security, so they have more time to focus on and invest in business innovation. Quest has more than 100,000 customers worldwide across its portfolio of software solutions spanning information management, data protection, endpoint systems management, identity and access management, and Microsoft platform management. For more information, visit www.quest.com.
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