Named One of Web’s 10 Best Support Sites in the Large Company Category as Part of 19th Annual Award Competition
August 16, 2017 – Quest Software, a global systems management and security software provider, today announced it was named one of the Web’s 10 “Best Support Sites of 2017” by the prestigious Association of Support Professionals (ASP). Evaluated against a rigorous scoring system based on 25 performance criteria including search, community, mobile-friendliness, user experience, personalization and more, Quest is one of just 10 winners recognized for providing the best online support experience for their customers and partners.
Now in its 19th year of hosting the competition, the ASP’s Top Ten Best Support Site winners are selected based on an open competition for companies that have web self-support sites. Entries comprise of three different size categories; small - under $100 million, medium - between $100 million and $999 million, and large, $1billion and over. Each site is judged by at least five independent judges, who are vetted for competency and conflict of interest with the site that they are judging.
“Quest is committed to providing end-to-end customer value and an excellent support experience that our customers and partners find useful, and allows them to easily navigate to the information they are looking for,” said Michael Mauger, Executive Director, Quest Support and Services Operations. “This is the third consecutive year being recognized by ASP for our support site and we’re thrilled to see our effort and dedication acknowledged again with this year’s ASP Award.”
The Quest Software Support website provides troubleshooting, technical documentation, video tutorials, user community forums, educational services, software downloads, support guides and worldwide technical assistance from highly experienced Quest IT experts committed to customer satisfaction. Quest’s goal is to give customers and partners the most positive user experience by providing them with the self-service tools to quickly, efficiently and independently find answers to their questions.
The “Best Support Sites” top ten winners were selected after careful evaluation by an independent judging panel of at least five experts in web support design and implementation. Quest received praise from the panel for providing visitors with a rich and vast set of resources and knowledge on products, while keeping user-friendly navigation in mind. Judges also noted the site’s lively, well-tended to forums and breakthrough premium content. According to one member of the panel, the website exceeds in “providing a great [customer] experience while balancing the support renewals.” Another judge noted “Quest is an amazing support site - it is graceful in its simplicity and clarity.”
About The Association of Support Professionals
The Association of Support Professionals (ASP) was founded in 1995 by Jeffrey Tarter. The association currently has approximately 1000 members, most in North America, approximately 200 in Europe, and another 100 scattered between Australia and Asia. Members are mostly managers, directors, and executives of service and support organizations both internal and external. ASP also has a free LinkedIn group of over 7,600 interested parties. More information about ASP and the Top Ten competition is here: www.asponline.com.
About Quest
Quest Software helps customers solve complex technology problems with simple solutions. At Quest, we believe the right technology eliminates the need to choose between efficiency and effectiveness. With Quest solutions, companies of all sizes can reduce the time and money spent on IT administration and security, so you have more time to focus on and invest in business innovation. Quest has more than 100,000 customers worldwide across its portfolio of software solutions spanning information management, data protection, endpoint systems management, identity and access management, and Microsoft platform management. For more information, visit www.quest.com.
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