Hm? Yes, I understand. You look at your email. And it [INAUDIBLE].
Quest Support, this is Alexandra. How may I help you?
Hi, Quest Support. You got a phone call from the office of Premier Minister for Migration Manager for exchange.
You got it. I will reset severity 1 SR and will activate support heroes.
Guys, let's talk about our escalations this week. Eric, what do you have?
Well, [INAUDIBLE].
Guys, the SR 1.
It's for MMEX.
Guys, this is from the Premier Minister's office. And it's quite important. Wil, you know what to do.
OK, sure. With the help of Arnold and [INAUDIBLE] we can get out of this.
Oh, they've had a few cases regarding migration there, boss. And they managed to fix it. And the migration was successful.
Then the migration should not be a issue here. Could it be they have exchanged database?
It's possible. They have a program monitoring the environment. They can check into that.
That makes a lot of sense. Let's collaborate with the monitoring team.
Hi, Hollis. Can the monitoring team can help to check this SR? The SR number is 42x7896.
OK, sure. What's the issue?
There is some problem with the exchange database. Probably there is some monitoring of your [INAUDIBLE] that will help with this.
All right, sure. I'll look into it. And I'll see if my boys can help out and then [INAUDIBLE]. Is that OK?
Yeah, sure.
All right.
[INTERPOSING VOICES]
Hey, thanks.
All right. Hey, boys.
What's up?
Hm, a exchange issue, huh? I think the Premier office has the [INAUDIBLE] monitoring their databases as well as the exchange environments. I think we should look at their agent's log for any alarms or any anomalies.
OK, let me try this. I'll check with Scott if he has any existing exchange VMs, just in case if I need to troubleshoot.
What's up, Kevin?
The customer is experiencing exchange outage after the migration and using rapid recovery for backup.
We can try to ask them to restore the mailbox from their backup and see if it helps.
Hey, I believe Gokul was on contact with us still a few days ago. We can probably ask him to work with the customer on this.
Hey, that's great ideas. Hey, Vincent, you see Gokul?
Yeah, he is meditating over there.
Gokul.
Gokul.
Hey, Gokul, oh, I heard about the civil service request from the Premier Minister's office. So how did the request go? So the resolution steps did not fix the issue? Then that means we need to bring in the resolution manager.
Hello, Thomas, we received an escalation from the Premier Minister's office. It looks like there are data inconsistencies between the source and the target databases.
Yes, Anna. I am well aware of the issue and was already briefed by Melvin. Let me check with the database team on this to see about a friend who can help.
Hey, Murphy.
What's up?
I just had a remote session with a customer using [INAUDIBLE] database comparison. I confirmed that there were a few keywords that were not replicated properly.
Oh, it might be the issue during the SharePlex verification.
Yeah, [INAUDIBLE]. Changwon, our SharePlex specialist, he should be able to confirm from the logs. Let's bring him in.
Hi, there. This is Changwon from Quest Support. I have reviewed the files. And the verification log showed that there was some failure during the process.
I have applied some changes. And you can start duplicating the failed table again. Can you start it now?
All right, [INAUDIBLE]. It's done. Bring someone from your management team to be around the [INAUDIBLE] migration for the Premier Minister. Let's shoot to the three. Let me know how it goes. Thank you.
Yes! [INAUDIBLE]
Yes, Mr. Premier Minister. Yes, I am happy that you can search your email now. Yes, I will send your appreciation to our whole team. Yes, sir. Thanks for approving the amount we [INAUDIBLE], sir. Yes, I will meet you in your office this week. Yes. Goodbye. Yes!
