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Schedule & Events
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Getting More Out of Your Change Auditor Infrastructure

Date: September 16th
Time: 11:00 am ET
Location: Microsoft Teams Townhall

New to Change Auditor? Or maybe you’ve been running your environment for years and still feel like there’s untapped potential? Either way, this session is for you. We’re diving into real-world tips and tricks to keep your install running smoothly, handle more data without breaking a sweat, and get better insight into what’s really happening under the hood.

Here’s what we’ll cover:

  • Archive and purge data using smart policies that protect performance without losing the history you need
  • Access archived data directly from the console for audits and troubleshooting
  • Add coordinators with confidence to scale performance while avoiding common pitfalls
  • Use coordinator statistics to monitor health, identify bottlenecks, and understand what’s happening under the hood

If you want to get the most out of your Change Auditor setup, without wasting hours on trial and error, this session is your roadmap. Come for the tips, stay for the insights, and leave knowing you can run your environment smarter, not harder.

Speaker: Neil Belfour, Solutions Architect

Change Auditor Support Tips: 10 Things Engineers Wish You Knew

Date: October 7th
Time: 11:00am ET
Location: Microsoft Teams Townhall

When your team opens a Change Auditor support case, the goal is simple: get to the right answer as quickly as possible. The fastest resolutions often come down to having the right details upfront, such as logs, versions, scope, repro steps, and recent configuration changes.

In this Skills 101 session, we’ll walk through 10 practical tips from Change Auditor Support to help your team provide the details support engineers need to investigate efficiently. These are real patterns pulled from common cases, along with small habits that can help reduce back-and-forth and keep cases moving.

We’ll explore:

  • The prep work that helps shorten Change Auditor cases, including logs, versions, scope, and repro steps
  • The configuration details support commonly asks for, and how to gather them before or during a case
  • How to scope an issue clearly so support can understand impact and next steps faster
  • What “working as designed” means in a Change Auditor context, and when additional review may be needed
  • The escalation path, including when to ask, what to include, and how to keep a case moving

By the end of the session, you’ll know how to provide stronger case details, reduce unnecessary back-and-forth, and help support get to the right resolution faster.

Speakers: Victor King, Technical Product Manager

Jason Smith, Support Manager, North America