14th Annual ACE Awards Recognize Outstanding Programs and Performance in Customer Experiences
ALISO VIEJO, CALIF. – May 14, 2019 – Quest Software, a global systems management, data protection and security software provider, today announced it has won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honor demonstrates Quest’s exceptional commitment and unique approach to delivering an excellent customer experience.
Confirmit’s ACE Awards program was established in 2005 to recognize outstanding achievement in customer excellence and honors their clients’ dedication to using the Voice of the Customer to drive business success. As a tenth consecutive year recipient of a Confirmit ACE Award, Quest continues to demonstrate its dedication to customers, and successful application of its Voice of the Customer program to ensure the company makes better decisions and sees better outcomes. Quest earned the Confirmit ACE Award based on its commitment to addressing customer feedback and taking actionable steps to ensure they have the most positive customer experience – from a technical support, customer service, and license administration perspective.
“It’s rewarding to see that our customer-first culture at Quest and unwavering commitment to delivering the best customer experience continues to be recognized year after year as a Confirmit ACE Award winner,” said Jerid Johnson, Sr. Director, Worldwide Technical Support, Quest Software. “Our customers are one of our most cherished assets and our Voice of the Customer program reinforces our commitment to helping support their business growth.”
“We are delighted to honor Quest with a 2019 Confirmit ACE Award,” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision-making and it is wonderful to be able to recognize organizations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer-centricity across the entire experience ecosystem.”
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
