Your service desk is the face of your organization’s IT department, and it just so happens to be one of the most popular features of our KACE Systems Management Appliance (SMA) that has generated a lot of “outside of the box” thinking with our customers.
Unlike other service desk solutions, the KACE SMA service desk is integrated with IT asset management (ITAM), providing you with additional functionality such as configuration management, robust reporting, and alert capabilities. It also includes advanced features that make it possible to automate repetitive tasks and implement comprehensive incident management or ticketing – so you’re able to keep users happy while enduring IT SLAs are met and productivity is high.
Watch this webcast to hear from our experts and other members of the KACE Virtual User Group as they show you best practices and tips and tricks that’ll help you fully realize the potential of the KACE SMA service desk, including how to:
- Utilize the powerful ticketing system across your IT environment
- Encourage user self-sufficiency using the SMA end-user portal
- Customize the KACE SMA service desk to fit organizational needs, such as employee onboarding processes